Client Financial Services Coordinator (Remote)

Banfield Pet Hospital; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Mars Veterinary Health seeks a Client Financial Services Coordinator for a remote position based in Washington. You will handle inbound/outbound calls on past-due Wellness Plan payments, NSF situations, and hospital invoices, arranging payments or payment plans while maintaining client privacy and high service standards.

You will also manage Lost Pet and micro-chipping inquiries, hospital questions, and Wellness Plan questions from current and potential clients, ensuring a consistent, excellent

Qualifications

• Associate’s degree is preferred or equivalent
• One year of customer service experience is required
• Excellent communication skills are required
• The ability to multi-task, prioritize and manage time effectively is required
• Strong client contact handling skills and active listening skills are required

Responsibilities

• Notify clients by telephone and email regarding delinquent accounts for Wellness Plans and hospital invoices
• Use collections techniques to negotiate and secure payment on accounts
• Document calls and resolutions using appropriate systems
• Assist hospital teams with Wellness Plan financial information
• Ensure delivery of an exceptional client experience in every interaction
• Educate associates and clients on business standards for Wellness Plans

Skills

Customer service experience

Strong communication skills

Multi-tasking abilities

Education

Associate’s degree preferred

Job description

JOB TITLE:

Client Financial Services Coordinator (Remote)

LOCATION & SCHEDULE:

Remote - WA, Full time

COMPENSATION:

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Why This Role Matters:

The Client Financial Services Coordinator will communicate with Banfield clients, via inbound and outbound calls, who have past due payments for their Wellness Plans, NSFs, and/or outstanding hospital invoices to obtain account information, approval to collect the past due payments, and/or make acceptable payment arrangements.

They will handle calls relating to Lost Pet and micro-chipping calls, hospital questions and general Wellness Plan questions from current and potential clients.

You Will:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices.
• Use various collections techniques to negotiate and secure payment on accounts.
• Process and document future, current and past due transactions.
• Troubleshoot and resolve payment and account discrepancies.
• Document calls and resolutions using all appropriate systems, ensuring consistency in service.
• Assist hospital teams with Wellness Plan and non-Wellness Plan financial information.
• Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction.
• Educate associates and clients on business standards for Wellness Plans.
• Maintain client privacy, security and company confidentiality.
• Other job duties as necessary.

Your Experience Should Include:

• Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• One year of customer service (call center, retail, hospitality, etc.) experience is required.
• Excellent communication skills are required.
• The ability to multi-task, prioritize and manage time effectively is required.
• Strong client contact handling skills and active listening skills are required.

This Remote Position Requires:

• A hardwired internet connection with a minimum speed of 85mbs.
• A quiet, dedicated work space.
• May require working variable schedules, including evenings, weekends, and holidays.

Salary Range

The starting pay rate for this role is $19.50/hour with opportunities for merit increases (salary range: $18.50 - $20.38/hour).

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.