Client Experience Specialist (CX)

Glass Hardware; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Product and professional development training

Long-term growth opportunities

Job summary

IGT Glass Hardware in Hialeah Gardens, Florida, seeks a Client Experience Specialist to support clients with product questions and troubleshoot issues. In this full-time role, you will work with clients and internal teams to create memorable experiences and solutions.

The position requires strong communication skills in English and Spanish, ability to learn new technologies, and a positive attitude. You'll receive ongoing product training and have opportunities for long-term growth.

Qualifications

• Experience supporting B2B clients or professional relationships is required.
• Must have strong communication skills, both verbal and written.
• A willingness to learn and navigate challenging situations is essential.

Responsibilities

• Support clients with product inquiries, troubleshooting, and recommendations.
• Communicate professionally to build trust with clients.
• Collaborate with multiple internal teams to improve the client experience.

Skills

Strong communication skills in English and Spanish

B2B client experience

Problem-solving skills

Attention to detail

Ability to adapt to new technologies

Job description

Don't apply if you're looking for a traditional customer service job; We're not building a call center!

We're building a Client Experience team made up of product experts, problem-solvers, and trusted advisors.

At IGT, our clients don't just need answers. They need confidence. They need someone who can understand their challenge, guide them to the right solution, and make doing business with us feel easy.

That's where you come in!

As a Client Experience Specialist, you'll become an expert in our products, systems, and industry. You'll work closely with clients, installers, glaziers, contractors, and internal teams to solve problems, provide technical guidance, and create the kind of experience people remember.

This is a role for someone who enjoys learning, takes ownership, and genuinely likes helping people succeed.

What You'll Do

• Support clients with product questions, troubleshooting, and solution recommendations
• Build trust through professional, responsive, and thoughtful communication
• Learn IGT products, installation concepts, and technical applications
• Resolve claims, concerns, and service challenges with urgency and accountability
• Collaborate with Revenue, Operations, Product, Supply Chain, and Branch teams
• Help improve processes, workflows, and the overall client experience
• Participate in the development of new standards, SOPs, and training materials
• Leverage technology and AI tools to improve efficiency and service quality

What We're Looking For

• Strong communication skills in English and Spanish
• Experience supporting B2B clients or professional business relationships
• A warm, professional, and solution-oriented communication style
• Exposure to AI tools and comfort learning new technologies
• Strong follow-through and attention to detail
• Ability to remain calm under pressure and navigate challenging situations professionally
• A positive attitude, curiosity, and willingness to learn
• Someone who sees problems as opportunities to create a WOW Experience

Who Thrives Here

• People who enjoy helping others
• People who ask questions and keep learning
• People who take ownership instead of waiting for instructions
• People who want to build something better, not maintain the status quo
• People who care about relationships as much as results

Job Details

• Full-time, in-person role
• Hialeah Gardens, Florida
• High exposure to multiple departments
• Long-term growth opportunities
• Product and professional development training
• Direct impact on client trust, retention, and brand reputation

At IGT, every interaction matters.

We're looking for future IGTiers who want to become experts, create trust, solve problems, and help us build the best Client Experience team in the industry.