Client Experience Representative - Swing

Veritas Veterinary Partners; Eatontown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Maternity/Paternity leave

401K with employer match

Paid Time off

Talkspace mental health support

Uniforms provided

Pet discounts

Job summary

Garden State Veterinary Specialists in Eatontown, NJ is seeking a Client Experience Representative to join our team. You will greet clients, manage scheduling, handle data entry and billing, and support a warm, welcoming front desk environment.

The role emphasizes compassionate client interactions, multitasking across phone lines and administrative duties, and contributing to a positive clinic atmosphere. Training and team support are provided.

Qualifications

• 1+ years of client service experience in a fast-paced setting.
• Excellent communication skills with clients and the vet team.
• Able to juggle multiple tasks—phone lines, data entry, billing.
• Handle financial conversations with professionalism.
• Empathy and compassion for anxious pet parents.
• Know when to be discreet and when to be warm.

Responsibilities

• Greet clients and manage front-desk tasks.
• Answer multiple phone lines and schedule appointments.
• Enter data accurately and maintain records.
• Support billing conversations with professionalism.
• Provide empathetic, calm assistance to pet parents.

Skills

Client service

Phone handling

Data entry

Empathy

Team player

Positive attitude

Tools

Billing software

Job description

Client Experience Representative - Swing

246 Industrial Way, Eatontown, NJ 07724

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Join the Fun at Garden State Veterinary Specialists – Eatontown!

We’re evolving, we’re busy, and we’re excited - b because we’re looking for our next amazing Client Experience Representative - Swing to join our team!

If you love helping pets, enjoy being the calm in the chaos, and don’t mind being adored by pets (and their humans), you might be exactly who we’re looking for.

Schedule - Some holidays are required) - our furry friends don’t take days off!

A Little About You:

You’re the kind of person who…

• Has 1+ years of client service experience (bonus points if it’s in a fast-paced setting!)
• Speaks both human and 'vet team' with excellent communication skills
• Can juggle tasks like answering multiple phone lines, data entry, billing, and making it all look easy
• Handles financial conversations with professionalism and ease
• Brings empathy, compassion, and a heart for helping anxious pet parents
• Knows when to be discreet and when to be delightfully warm
• Loves working with a team and building relationships that last
• Stays positive, curious, honest, and ready to learn
• And most importantly… likes to have FUN while doing all of the above

Salary: Starting at $21/hr, with consideration for experience.

GSVS is proud to offer the following benefits:

• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care

Garden State Veterinary Specialists is located at246 Industrial Way, Eatontown, NJ 07724 .

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.