Client Experience & Operations Analytics Specialist

ABM industries; Dunwoody (GA); Hybrid; USD 70,000 - 77,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Professional growth

Job summary

ABM Industries is pursuing a Client Experience & Operational Specialist to turn data into actionable insights that enhance client satisfaction, retention, and performance. This hybrid role covers multiple locations including Atlanta and Dunwoody, supporting some of ABM's most strategic clients.

You'll build reports and dashboards, analyze trends, and collaborate across departments to drive continuous improvement and data-driven decision-making.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficient with BI tools and MS Office suite.
• Experience supporting client relationships and client-facing initiatives.
• Familiarity with enterprise systems (ERP) such as Oracle/SAP/JDE.

Responsibilities

• Conduct research and analyze complex data sets, systems, and operational performance metrics.
• Identify trends and provide recommendations that improve service delivery and client outcomes.
• Develop reports, dashboards, and analytics that support data-driven decision-making.
• Support quality improvement, operational excellence, and continuous improvement initiatives.
• Collaborate across business functions to align project goals, performance measures, and reporting.
• Support client business reviews, presentations, and retention initiatives.
• Help identify operational challenges and opportunities using data and analytics.
• Partner with key stakeholders to support and operationalize ABM's data strategy.
• Serve as an advocate for data-driven insights across operations and leadership teams.

Skills

Power BI

Excel

PowerPoint

Outlook

Word

Teams

OneNote

Data analysis

Client relationships

Education

Bachelor's degree in Data & Analytics or related field

Tools

QuickBase

Salesforce

Microsoft PowerApps

Oracle

JDE

SAP

Job description

ABM Industries is pursuing a Client Experience & Operational Specialist to turn data into actionable insights that enhance client satisfaction, retention, and performance. This hybrid role covers multiple locations including Atlanta and Dunwoody, supporting some of ABM's most strategic clients.

You'll build reports and dashboards, analyze trends, and collaborate across departments to drive continuous improvement and data-driven decision-making.