Client Experience Manager

Vibe; New York (NY); Hybrid; USD 118,000 - 167,000; Full time

Benefits offered by this job

Hybrid flexibility

Health coverage

401(k) with matching

Unlimited PTO

Parental leave

Annual offsite

Job summary

Vibe is seeking a Client Experience Manager in New York to own the VIP layer of our events strategy. You’ll design executive dinners and bespoke experiences, manage venues, and coordinate with sales to align invites and pipeline.

This role starts execution-focused and grows into a self-built event series. You’ll work with the Director of Events, travel to key markets, and ensure every touchpoint is on-brand.

Qualifications

• 3–5 years in hospitality, luxury client experience, or event production, delivering end-to-end experiences.
• Proven track record designing memorable experiences from scratch.
• Deep knowledge of US private events and VIP landscape, especially NYC and Las Vegas.
• Experience working with sales or account teams on client entertainment.
• Vendor negotiation skills with existing supplier relationships in key cities.
• Ability to build processes from scratch rather than waiting for one to exist.
• Willingness to travel for key activations and dinners.

Responsibilities

• Own full lifecycle of executive dinners from venue research to on-night delivery.
• Build a network of venues and private dining contacts across US markets.
• Match client tier to experience with Sales to align dinners and activations.
• Negotiate with venues, caterers, and suppliers to protect quality and price.
• Track spend and ROI after each experience to sharpen the next one.
• Develop vendor relationships that earn Vibe preferred rates and priority access.

Skills

Hospitality

Client experience

Event production

Vendor negotiations

Sales collaboration

Process design

Willingness to travel

Job description

About Vibe

At Vibe.co, we're reimagining how brands reach audiences in the age of streaming. We believe streaming TV is no longer just a brand awareness play, it's the next great performance marketing channel. We're building the infrastructure to unlock this $100B opportunity.

Vibe.co provides an Audience First Streaming TV Advertising solution for marketers to unlock TV as a growth channel. Our all‑in‑one solution combines hyper‑targeted audience segmentation, AI‑powered insights and recommendations, real‑time campaign optimization, and incrementality measurement, giving brands of all sizes the precision and transparency they've come to expect from social and search, but on TV.

Trusted by over 10,000 brands, Vibe.co reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and 20% sales lift. The company hit a $100 million revenue run rate in under two years, ranking among the ten fastest software companies to reach that milestone.

Vibe.co's investors include Hedosophia (an early backer of Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (Revolut CEO Nik Storonsky's fund), and Illusian (Supercell CEO Ilkka Paananen's fund), as well as angel investors including Carolyn Everson, board member of The Walt Disney Company and Coca‑Cola. Nirav Tolia, CEO of Nextdoor, sits on the company's board of directors.

Founded in 2022, Vibe.co is widely recognized as the category-defining platform in streaming TV advertising, bringing the power of Meta and Google‑style performance marketing to the fastest‑growing segment in media.

About the Role

Vibe is rapidly scaling its events strategy across every format, and client experience is a key lever in that plan. Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to the Director of Events and Experiences, you'll work alongside the teammate who owns trade show logistics and the teammate who owns pipeline and invitee targeting — while you own the experience itself: the venue, the room, the feeling a client walks away with. This role starts execution‑focused and grows into building your own event series and VIP strategy independently. Three reasons this is a great next step: you set the standard for what "great" looks like at Vibe, the dinners and activations you run have a direct, visible line to pipeline, and no two weeks look the same.

Client Entertainment & VIP Experiences

• Own the full lifecycle of executive dinners, from venue research through on‑the‑night delivery
• Build a curated network of venues, restaurants, and private dining contacts across key US markets
• Match client tier to experience, from an intimate dinner to a full activation, with the Sales team
• Partner on invitee targeting to get the right guests into the right room
• Create a client gifting program tailored to relationship stage and account tier

Trade Show & Event Hospitality

• Design hospitality touch points at trade shows, including booth lounges and hosted happy hours
• Source F&b, décor, and logistics vendors across multiple destinations at a consistent standard
• Keep every touchpoint on brand, from the atmosphere down to the smallest detail
• Coordinate on the logistics handoff so hospitality and operations run in sync

Budget & Vendor Management

• Track spend against budget across every activation, flagging variances as they emerge
• Report on ROI after each experience to sharpen the next one
• Negotiate directly with venues, caterers, and suppliers to protect quality at the best price
• Build vendor relationships that earn Vibe preferred rates and priority access

What You Need

• 3–5 years in hospitality, luxury client experience, or event production, with high‑end experiences delivered end to end
• A track record of designing a memorable experience from scratch — not just executing a known format well
• Deep knowledge of the US private events and VIP experience landscape — dinners, activations, bespoke experiences — especially New York and Las Vegas
• Experience working alongside sales or account teams on client entertainment, with the professionalism to represent Vibe with prospects and clients
• Vendor negotiation skills backed by existing supplier relationships in key cities
• Comfort building process from scratch rather than waiting for one to exist
• Willingness to travel for key activations and dinners

Nice to Haves

• Experience in B2B tech or SaaS event environments
• Vendor network beyond New York and Las Vegas, in markets like Miami, Chicago, or LA
• A track record of building an event series or VIP program from the ground up

Our Values

At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions.

You’ll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort.

This is a high‑performance environment with high‑performance rewards: you’ll work alongside people who push you, with real ownership over hard problems in a market that’s moving fast.

If that sounds like the best version of your career, we want to meet you.

What We Offer

For candidates in New York, NY, the pay range for this role is $118k -167k base, plus variable pay.

At Vibe, we want you to build something, own something, and grow fast. Here’s how we back that up:

• Variable pay — based on objectives you hit. No arbitrary targets.
• Hybrid flexibility — We're in NYC’s Flatiron District and our team is in 3x a week!
• Full health coverage — Comprehensive medical, dental, and vision insurance.
• 401(k) with matching — We invest in your future, not just your output.
• Unlimited PTO — Take the time you need. We measure results, not hours.
• Parental leave — Paid leave for all parents.
• Annual offsite — The whole team, once a year, somewhere worth the trip.

Our Interview Process

We respect your time. Here's exactly what to expect — no surprises, no ghosting.

Recruiter screen — 30 min. We’ll share context; you’ll share yours.

Manager interview — Meet the person you’d work with directly.

Take‑home assignment + live debrief — A real problem, not a trick. We’ll work through it together.

Calibration interview — A senior leader joins to ensure we’re holding a consistent, high bar.

Offer — Fast. We don’t let good decisions sit.

Equal Opportunity

Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

We believe the best ideas come from teams with different backgrounds, perspectives, and experiences. If you need a reasonable accommodation during the application or interview process, please let us know.

Referral Instructions

Being referred? Ask your contact to submit your application directly on your behalf.