Client Experience & Growth Lead

Heartland Technology Group; West Des Moines (IA); On-site; USD 65,000 - 100,000; Full time

Job summary

Heartland Technology Group in the United States is seeking a Client Experience Partner to act as the trusted post-sales advisor for a portfolio of clients. You will lead proactive check-ins, manage renewal readiness, and drive expansion opportunities while coordinating with Sales and Account Managers to maximize value from HBS services.

The role requires strong communication, organization, and relationship-building skills, with experience in client reviews, health metrics, and cross-functional

Qualifications

• Associate degree in business, technology, or related field or equivalent experience.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Proven ability to manage competing priorities across multiple client accounts.
• Experience leading client-facing meetings, presentations, or business reviews.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Own client retention for an assigned portfolio, including renewal readiness and remediation plans.
• Drive account expansion by identifying upsell opportunities and coordinating with sales.
• Conduct proactive check-ins to ensure client satisfaction and capture feedback.
• Host routine business reviews and coordinate agendas, data preparation, and follow-ups.
• Coordinate internal and external stakeholders for reviews and escalations.
• Develop and maintain success plans documenting goals, health, risks, and growth.
• Monitor health indicators and respond to negative trends to protect retention.
• Support contract renewals and prepare renewal documentation with value summaries.

Skills

Active Listening

Adaptability

Client Focus

Communication

Time Management

Relationship Building

Education

Associate degree in business/technology or related field

Bachelor's degree in business/technology (preferred)

Tools

CRM software (ConnectWise Manage, Salesforce, HubSpot)

Reporting/BI tools

Job description

Heartland Technology Group in the United States is seeking a Client Experience Partner to act as the trusted post-sales advisor for a portfolio of clients. You will lead proactive check-ins, manage renewal readiness, and drive expansion opportunities while coordinating with Sales and Account Managers to maximize value from HBS services.

The role requires strong communication, organization, and relationship-building skills, with experience in client reviews, health metrics, and cross-functional