Client Experience Coordinator

Blue Ribbon Outdoor; Rogers (AR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Values-driven culture

Opportunities for professional growth

Mentorship

Job summary

An outdoor space design company is seeking a Client Experience Coordinator to manage client interactions and support operational tasks. This role is crucial in creating excellent experiences for clients by ensuring communications are handled with care and efficiency. Successful candidates will possess strong communication skills and are eager to grow into a client-facing leadership role. This position offers a clear growth path to an Account Manager role, emphasizing the company’s commitment to personal and professional development.

Qualifications

• Friendly and outgoing personality with excellent communication.
• Quick learner who embraces new technology.
• Willingness to learn about landscaping.
• Emotional intelligence and ability to stay calm under pressure.
• Strong organizational skills and attention to detail.
• Desire to grow into a client-facing leadership role.
• Service mindset and enjoyment in helping people.
• Interest in learning the landscaping industry; no experience required.

Responsibilities

• Serve as the first point of contact for all incoming calls and emails.
• Provide prompt, friendly, and resourceful responses.
• Support Account Manager with administrative tasks.
• Develop an understanding of services and service quality checks.
• Enter new prospects into Aspire accurately and quickly.
• Maintain clean data and workflows in Aspire.
• Support Account Manager with administrative tasks, scheduling, notes, and follow-ups.
• Assist with light office, administrative, and marketing tasks as needed.
• Learn the full scope of residential landscaping management.
• Work closely with mentor Account Manager to learn the role.
• Develop understanding of services, horticulture basics, seasonal needs, on-site expectations, and service quality checks.
• Think like a seller: identify opportunities and present solutions.
• Prepare to transition into an Account Manager role.

Skills

Excellent communication skills

Organizational skills

Positive personality

Problem-solving ability

Emotional intelligence

Growth mindset

Interest in landscaping

Tools

Microsoft Office Suite

Excel

Word

Teams

Job description

Client Experience Coordinator – Blue Ribbon Outdoor

At Blue Ribbon Outdoor, we exist to inspire the enjoyment of life by creating beautiful outdoor spaces. The Client Experience Coordinator plays a mission‑critical role in ensuring every client interaction reflects our values—Chase Better, Care for Others, Gritty Resolve, and Do the Right Thing.

This role is the front line of communication for our clients and prospects. You will ensure every phone call, email, and inquiry is handled with excellence, clarity, and kindness. You’ll also support our operational and marketing workflows and become a true master of our Aspire system. This position is intentionally designed as a growth path into an Account Manager role.

Key Responsibilities

• Serve as the first point of contact for all incoming calls and emails.
• Provide friendly, resourceful, and prompt responses that reinforce the Blue Ribbon standard.
• Route calls and emails to the appropriate internal team members.
• Calmly and professionally diffuse challenging or escalated client situations, turning frustration into trust.
• Enter all new prospects into Aspire accurately and quickly.
• Maintain clean data and organized workflows in Aspire.
• Support your Account Manager with administrative tasks, scheduling, proposals, notes, and job follow‑ups.
• Assist with light office, administrative, and marketing tasks as needed.
• Work closely with your mentor Account Manager to learn the full scope of residential landscaping management.
• Develop an understanding of services, horticulture basics, seasonal needs, on‑site expectations, and service quality checks.
• Learn to think like a seller: identify opportunities, understand client needs, and build confidence in presenting solutions.
• Prepare to transition into an Account Manager role—owning a book of business and frontline client relationships.

Success Looks Like

• Clients feel known, cared for, and supported with world‑class responsiveness.
• Calls and emails are handled professionally, warmly, and efficiently.
• Aspire tasks and workflows are accurate, timely, and reliable.
• Your Account Manager becomes significantly more effective because of your support.
• Challenging situations are de‑escalated with patience and professionalism.
• You consistently demonstrate Blue Ribbon values in every interaction.
• After approximately a year of mastery, you’re ready for promotion into an Account Manager role.

What We’re Looking For

• Friendly, outgoing, positive personality with excellent communication skills.
• A quick learner who embraces new technology and enjoys problem‑solving.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Emotional intelligence and the ability to stay calm under pressure.
• Strong organizational skills and attention to detail.
• Desire to grow into a client‑facing leadership role.
• A service mindset—you genuinely enjoy helping people.
• Interest in learning the landscaping industry (no experience required).

Why Blue Ribbon Outdoor?

• A values‑driven, growing company where people genuinely care for one another.
• A culture of craftsmanship, learning, and continuous improvement.
• Clear growth path into a high‑impact, client‑facing Account Manager role.
• Opportunity to learn from the best while contributing to meaningful work: creating outdoor spaces that enrich people’s lives.
• Inspiring the enjoyment of life by creating beautiful outdoor spaces.

Core Values We Live By

• Chase Better
• Gritty Resolve
• Do the Right Thing
• Care for Others