Client Experience Consultant - Middle Market - Hybrid

The Cigna Group; Baltimore (MD); On-site; USD 66,000 - 110,000; Full time

Job summary

The Cigna Group is seeking a Client Experience Consultant for the MidAtlantic Market. The role partners with Account Executives to deliver strategic guidance and coordinate client solutions, ensuring an exceptional client experience across Medical, Pharmacy, Dental, Behavioral, Clinical, Wellness, and Incentive programs.

You will support retention and growth initiatives, build trusted relationships with stakeholders, and translate client goals into actionable service strategies to drive client

Qualifications

• Experience in healthcare including product knowledge, account management, sales support or admin operations.
• Strong oral, written, and presentation communication.
• Planning, organizational and project coordination capabilities with multiple priorities.
• Ability to influence internal and external stakeholders in a matrixed environment.
• Proficiency in Word, Excel, PowerPoint, SharePoint, Outlook.
• Must reside within the local market and be able to commute to a local Cigna office.
• Bachelor’s degree preferred.

Responsibilities

• Support Middle Market Account Executives in executing strategic client retention and growth initiatives.
• Build and maintain trusted partnerships with Account Executives and internal stakeholders to align on client priorities and service strategies.
• Develop understanding of client goals, challenges and business needs, coordinating solutions that improve outcomes.
• Maintain knowledge of Cigna products and services across Medical, Pharmacy, Dental, Behavioral, Clinical, Wellness and Incentive programs.
• Leverage subject matter experts and internal resources to address client needs and deliver coordinated solutions.
• Coordinate operational, health and wellness, and service-related activities that support client objectives and retention.
• Monitor client issues, drive resolution efforts, and identify opportunities to improve client experience.
• Ensure client communications are clear, timely and aligned with Cigna’s strategy.
• Influence cross-functional partners to deliver on client commitments and priorities.
• Support account planning activities and contribute to long-term client growth and satisfaction.

Skills

Healthcare knowledge

Account management

Sales support

Communication skills

MS Office

Stakeholder influence

Education

Bachelor’s degree

Tools

Salesforce

KnowledgeXchange

Job description

Client Experience Consultant - MidAtlantic Market Join Cigna Healthcare as a Client Experience Consultant, where you will help clients maximize the value of their health benefits programs while strengthening long‑term relationships and business outcomes. In this role, you will partner closely with Account Executives and internal experts to deliver strategic guidance, coordinate client solutions, and ensure an exceptional client experience across the full spectrum of Cigna products and services.

Responsibilities

• Support Middle Market Account Executives in executing strategic client retention and growth initiatives that demonstrate Cigna Healthcare’s value proposition.
• Build and maintain trusted partnerships with Account Executives and key internal stakeholders to align on client priorities and service strategies.
• Develop a deep understanding of client goals, challenges, and business needs, coordinating solutions that improve outcomes and satisfaction.
• Maintain knowledge of Cigna products and services across Medical, Pharmacy, Dental, Behavioral, Clinical, Wellness, and Incentive programs.
• Leverage subject matter experts and internal resources to address client needs and deliver coordinated solutions.
• Coordinate operational, health and wellness, and service‑related activities that support client objectives and retention efforts.
• Monitor client issues, drive resolution efforts, and proactively identify opportunities to improve the client experience.
• Ensure client communications are clear, timely, consistent, and aligned with Cigna’s strategy and value proposition.
• Influence cross‑functional partners to deliver on client commitments and operational priorities.
• Support account planning activities and contribute to long‑term client growth, retention, and satisfaction.

Required Qualifications

• Experience in the healthcare industry, including product knowledge, account management, sales support, or administrative operations.
• Strong oral, written, and presentation communication skills.
• Strong planning, organizational, and project coordination capabilities with the ability to manage multiple priorities.
• Ability to influence internal and external stakeholders in a matrixed environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Demonstrated ability to build relationships, solve problems, and deliver client‑focused solutions.
• Must reside within the local market and maintain the ability to commute to a local Cigna office.

Preferred Qualifications

• Bachelor’s degree (preferred, not required).
• Knowledge of Cigna funding arrangements, benefits structures, and client platforms.
• Experience using Salesforce, KnowledgeXchange, or related client management tools.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,100 - 110,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance.

Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.