Client Experience Banker

Cnb-Financial-Corporation; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401K with match

Paid Time Off

Holidays

Leave policies

Employee Assistance Program

Wellness Program

Student loan payoff

Job summary

CNB Financial Corporation's ESSA Bank seeks Universal Associates to provide a specialized banking experience and recommend solutions for individual client needs. They are empowered to uphold the bank's Positive Energy, Positive Outcomes philosophy and deliver exceptional service.

The role emphasizes greeting clients, discussing opportunities, handling transactions, account openings, and retail lending while maintaining compliance and aiming to meet customer-satisfaction and sales targets.

Qualifications

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents and communicate effectively.
• TECHNOLOGY SKILLS: Proficient with telephone systems, email, internet; ability to learn core banking systems.
• MATHEMATICAL SKILLS: Ability to perform basic arithmetic operations.
• REASONING ABILITY: Apply common sense and solve problems with several variables.

Responsibilities

• Greet clients enthusiastically and engage in conversations to uncover opportunities.
• Deliver an exceptional banking experience with every interaction.
• Perform accurate transactions, account maintenance, openings, and retail lending.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed targets for customer satisfaction, product sales, and financial wellness.

Skills

Language skills

Technology skills

Math skills

Reasoning

Education

HS Diploma or GED

Job description

CNB Financial Corporation's ESSA Bank seeks Universal Associates to provide a specialized banking experience and recommend solutions for individual client needs. They are empowered to uphold the bank's Positive Energy, Positive Outcomes philosophy and deliver exceptional service.

The role emphasizes greeting clients, discussing opportunities, handling transactions, account openings, and retail lending while maintaining compliance and aiming to meet customer-satisfaction and sales targets.