Client Executive, Government

TechInsights; Washington (District of Columbia); Sur place; USD 172 000 - 182 000; Plein temps

Avantages offerts par ce poste

Benefits package

Training & development

Flexible vacation

Device reimbursement

Community involvement

Wellness resources

Résumé du poste

TechInsights is seeking a Client Executive – Government in Washington, DC to serve as the trusted on-the-ground partner for US government customers. You will host meetings, coordinate briefings with analysts, and ensure delivery of the full value of the TechInsights partnership.

You’ll build relationships with public-sector stakeholders, manage contract deliverables, and collaborate with Sales Enablement, Product Marketing, and Customer Success to provide a seamless government customer

Qualifications

• 8+ years in client/account management or customer success with senior ownership.
• Experience engaging US Government/public-sector stakeholders.
• Track record delivering contract deliverables and service commitments.
• Strong organization, detail-orientation, and deadline management.
• Bachelor's degree in Intl Relations, Public Policy, Business, or related field.
• Experience with B2B subscription or data products is a plus.
• US citizenship required for government contract work.

Responsabilités

• Serve as primary contact for US Government customers, hosting meetings and routing inquiries.
• Coordinate customer briefings with analysts and subject matter experts.
• Build relationships with key government stakeholders.
• Respond to inquiries promptly and track requests to resolution.
• Lead onboarding for government customers with Sales Enablement.
• Deliver or arrange training for government users.
• Monitor Platform usage and engage when adoption is low.
• Track delivery against contracts and consulting hours.
• Schedule expert sessions with analysts and external experts.
• Maintain accurate account records and reports.
• Support renewals and expansion by documenting value.
• Share government requirements with product and commercial teams.
• Collaborate with Customer Success, Product Marketing, Sales Enablement, and Sales to ensure a consistent experience.

Connaissances

Client management

Account management

Customer success

US government experience

Communication

Formation

Bachelor's degree

Description du poste

OUR STORY

TechInsights is the information Platform for the semiconductor industry. Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future. Over 650 companies and 150,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market intelligence in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.

WHY WORK WITH US

• Company-sponsored training and development opportunities
• Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
• Flexible vacation policy
• Trusted device reimbursement program
• Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
• Wellness resources and support
• Inclusive environment that prioritizes diversity, equity, and accessibility
• High-growth company driven by high performance
• Expected salary range: $171,530-$181,620 USD

THE OPPORTUNITY

US Government customers rely on TechInsights for independent, in-depth intelligence on the semiconductor industry. We are looking for a Client Executive – Government to be their trusted, on-the-ground partner in Washington, DC. In this role, you will host meetings, coordinate briefings with our analysts and experts, and make sure every government customer receives the full value of its TechInsights partnership. You will also be the voice of the government customer inside TechInsights, bringing their needs to our product, sales, and customer success teams. If you thrive on building relationships with public-sector stakeholders and delivering on every commitment, we want to hear from you.

What You’ll Do

• Serve as the primary point of contact for our US Government customers, hosting meetings, building relationships, and routing inquiries to the right experts
• Coordinate customer briefings with TechInsights analysts and subject matter experts, from request through delivery
• Build and maintain strong relationships with key stakeholders across each government customer
• Respond to inquiries promptly and track every request through to resolution
• Lead onboarding for new government customers in partnership with our Sales Enablement team
• Deliver or arrange training so government users can find and apply the TechInsights content they need
• Monitor Platform usage and engagement, and act quickly with targeted outreach when adoption is low
• Track delivery against each customer’s contract, including expert consulting hour commitments
• Schedule and coordinate expert consulting sessions with TechInsights analysts and external experts
• Maintain accurate account records and prepare regular delivery and usage reports
• Support renewals and expansion by documenting delivered value and identifying new requirements
• Share government customer requirements and feedback with our product and commercial teams
• Partner with Customer Success, Product Marketing, Sales Enablement, and Sales to deliver a consistent customer experience

What You’ll Bring

• 8+ years of experience in client management, account management, or customer success, including senior ownership of strategic accounts
• Experience engaging US Government or public-sector stakeholders, including hosting meetings, managing inquiries, and supporting briefings
• A track record of managing contract deliverables and service commitments, such as consulting hours, reporting obligations, or service-level terms
• Strong organizational skills and attention to detail, with the ability to manage multiple customers, requests, and deadlines at once
• Excellent written and verbal communication, with the professionalism and discretion expected when working with government officials
• Bachelor’s degree in International Relations, Public Policy, Business, or a related field
• Experience with B2B subscription, data, or research products is an asset
• Working knowledge of export controls or the semiconductor industry is an asset
• US citizenship is required for this role due to the nature of government contract requirements

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

WORKING ARRANGEMENT

The ideal candidate for this role should be located in Washington, DC, or a commutable distance. This role will involve some travel for client and business meetings.

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI technology may be used to assist in the screening and assessment of applications for this position. Our recruiters are involved at every stage, and all hiring decisions are made by People and hiring teams.

As part of any recruitment process, TechInsights collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy policy can be referenced here: https://www.techinsights.com/privacy-policy