Client Executive Director

Fusion Risk Management; United States; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Variable compensation tied to performance

Job summary

Fusion Risk Management is seeking a Client Executive Director to manage and grow crucial enterprise client relationships. This strategic role requires expertise in enterprise account management and consultative selling.

The position involves driving retention and expansion, leading renewal strategies, and collaborating closely with executive stakeholders. The ideal candidate will possess a Bachelor’s degree and over 8 years of relevant experience.

Qualifications

• 8+ years of enterprise account management or strategic sales experience.
• Exceptional executive presence with C-suite stakeholders.
• Proven track record of achieving revenue targets.

Responsibilities

• Own a portfolio of strategic enterprise accounts.
• Develop and execute comprehensive account plans.
• Lead renewal activities and pursue expansion opportunities.

Skills

Enterprise account management

Consultative selling

Customer growth strategies

Negotiation skills

Analytical skills

Education

Bachelor’s degree in Business, Marketing, Communications, Management, or related field

Tools

Salesforce

Job description

Fusion Risk Management is a fast‑growing, innovative company committed to fostering a supportive, inclusive environment. Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, helps organizations achieve greater resilience.

Core Values

• Trust: Earn teammates’ trust and act with integrity, respecting diversity of thought and background.
• Passion: Take initiative, maintain a bias to action, and strive for impact.
• Collaboration: Think systematically, be accountable, and put teammates in a position to thrive.
• Customer Centricity: Commit to customer success, provide consistent positive experiences, and incorporate customer feedback.
• Growth: Strive for excellence, embrace change, and prioritize continuous improvement.

The Role

We’re looking for a strategic, commercially minded Client Executive Director to manage and grow Fusion’s most important enterprise client relationships. As a principal‑level individual contributor, you will serve as both a trusted advisor and growth leader for a portfolio of high‑value accounts, owning renewal strategy, expansion opportunities, executive stakeholder engagement, and long‑term account planning.

Key Responsibilities

• Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long‑term customer value.
• Develop and execute comprehensive account plans that align customer objectives with Fusion’s solutions and roadmap.
• Lead all renewal activities from initial planning through contract execution.
• Identify and pursue expansion opportunities across Fusion’s product portfolio.
• Build ROI‑driven business cases and value narratives for executive stakeholders.
• Facilitate Executive Business Reviews (EBRs/QBRs) that demonstrate program progress, business outcomes, and future opportunities.
• Develop and maintain strong relationships with business, operational, and executive stakeholders across customer organizations.
• Negotiate complex commercial agreements, including multi‑year renewals and enterprise‑wide expansions.
• Collaborate with Customer Success teams to align account health, adoption metrics, and customer outcomes.
• Monitor renewal and expansion pipelines, maintaining accurate forecasting and CRM data.
• Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings.
• Provide customer feedback and market insights that influence product strategy and go‑to‑market initiatives.
• Mentor junior Client Executives and contribute to team best practices and strategic initiatives.

What You’ll Bring

Knowledge, Skills, And Abilities

• Demonstrated expertise in enterprise account management, consultative selling, and customer growth strategies, preferably within Financial Services.
• Strong value‑selling capabilities, including building ROI‑based business cases and executive presentations.
• Exceptional executive presence and ability to engage effectively with C‑suite stakeholders.
• Deep understanding of strategic account planning and customer lifecycle management.
• Strong commercial acumen with experience negotiating complex enterprise agreements.
• Ability to navigate sophisticated stakeholder environments and organizational dynamics.
• Excellent communication, presentation, and relationship‑building skills.
• Strong analytical skills with the ability to leverage account data, adoption metrics, and business outcomes to inform strategy.
• Experience using CRM platforms and forecasting methodologies, preferably Salesforce.
• Knowledge of enterprise resilience, business continuity, risk management, governance, compliance, or related disciplines is a plus.
• Ability to balance strategic planning with tactical execution across multiple enterprise accounts.

Qualifications (Education And Experience)

• Bachelor’s degree in Business, Marketing, Communications, Management, or a related field.
• 8+ years of enterprise account management, strategic sales, customer success, or related B2B experience.
• Proven track record of achieving or exceeding revenue, retention, and expansion targets.
• Experience managing large, complex enterprise accounts with multiple stakeholders and business units.
• Demonstrated success developing executive relationships and influencing strategic decision‑making.
• Experience leading contract negotiations and renewal strategies for enterprise customers.
• Experience with SaaS, enterprise software, or technology solutions preferred.
• Experience within enterprise resilience, business continuity, operational risk, GRC, or related markets is preferred.

Milestones for the First Six Months

In One Month

• Complete onboarding and develop a strong understanding of Fusion’s platform, products, and market positioning.
• Meet key internal stakeholders across Customer Success, Product, Finance, Legal, and Revenue Operations.
• Review assigned accounts and gain familiarity with renewal schedules, account health, and growth opportunities.
• Learn Fusion’s sales methodology, forecasting processes, and account planning framework.
• Identify immediate renewal risks and strategic priorities within your portfolio.

In Three Months

• Establish relationships with key stakeholders across your assigned accounts.
• Complete strategic account plans for priority customers.
• Lead customer meetings independently, including executive discussions and renewal planning sessions.
• Develop and present value‑based business cases supporting renewal and expansion opportunities.
• Build a reliable renewal and expansion forecast with identified growth opportunities across your portfolio.

In Six Months

• Own all renewal and expansion activities for your assigned portfolio.
• Deliver Executive Business Reviews that clearly demonstrate customer value and strategic direction.
• Have multi‑year account plans in place for key customers.
• Successfully progress renewal and expansion opportunities through Fusion’s sales process.
• Serve as a trusted advisor to customer executives while consistently driving retention and growth objectives.
• Contribute strategic insights and best practices that strengthen Fusion’s overall revenue organization.

Compensation & Benefits

The annual base salary range for this position is $110,000–$125,000, depending on the candidate’s experience, qualifications, and skill set. This position is also eligible for variable compensation tied to renewal, expansion, and portfolio growth objectives.

Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Disclaimers

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin.

Nothing in this job posting should be construed as an offer or guarantee of employment.