Client Engagement Manager
Marsh McLennan Agency
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Benefits offered by this job
Job summary
Marsh McLennan Agency Midwest is seeking a Client Engagement Manager with 5+ years in HR consulting and inside sales leadership. You will help drive sales and client engagement by refining strategies, coaching teams, and improving processes to deliver measurable value for producers and clients.
The role supports the HR Consulting Center of Excellence, balancing strategic leadership with hands-on execution. A hybrid work model, strong data skills, and CRM experience are advantageous.
Qualifications
- 5+ years of experience with professional services clients.
- 5+ years in HR consulting.
- 5+ years in strategic, operational, and day-to-day HR management.
- 5+ years in inside sales with leadership experience.
- Ability to improve sales processes for better client experience.
Responsibilities
- Lead sales intake and follow-up activities with producers and clients.
- Refine sales strategies and coach the team.
- Improve processes to ensure a smooth client experience and data integrity.
- Coordinate communication across internal teams and clients.
Skills
Education
Tools
Job description
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
As our Client Engagement Manager, HR Consulting on the HR Consulting Center of Excellence team, you'll help drive our sales and client engagement efforts by balancing strategic leadership with hands‑on execution. You'll support the Client Engagement Director by refining sales strategies, coaching the team, and improving processes that create a smooth experience for producers and clients. You'll lead sales intake and follow‑up activities, maintain strong data integrity, and coordinate communication between internal teams and clients to ensure consistent execution and measurable value.
We'd love to meet you if your professional track record includes these skills:
- 5+ years of experience working with professional services clients
- 5+ years of experience in HR Consulting
- 5+ years expertise in strategic, operational, and day‑to‑day human resources management functions
- Proven track record of success in inside sales, with a minimum of 5 years of experience in sales leadership roles
- Continuously evaluating and refining sales processes to improve efficiency, effectiveness, and overall client experience
- Strong strategic thinking and analytical skills, with the ability to make data‑driven decisions
- Leading sales intake and follow‑up processes, setting clear expectations with producers, service teams, clients, and HR Consulting team members
- Bachelor's degree in business, marketing, or a related field
- Proficiency using CRM software and sales analytics tools
- Proficient in Excel or SmartSheet
- Exceptional interpersonal skills, with the ability to build and maintain strong client relationships
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
- Medical, dental, vision, 401K benefits and more
- The flexibility to work at home or an office, based on your discretion and schedule
- Start with 20 days of paid time off
- A paid day off to volunteer and company‑organized volunteer events
- Up to $1,000 per year in matching charitable donations
- Up to $750 per year in wellness rewards
- All the nitro cold brew coffee and sparkling water you can drink
- A company‑wide mentality that you can never appreciate your co‑workers too much
MMA Midwest has created an award‑winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://www.flipsnack.com/BB9CD8DD75E/limitless-opportunities
- https://www.instagram.com/lifeatmma_midwest/
- https://www.facebook.com/MMAMidwest
- https://x.com/MarshMMAMidwest
- https://www.linkedin.com/company/marsh-mclennan-agency
The applicable base salary range for this role is $90,900 to $169,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
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