Client Engagement Manager

Amperos; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid lunch and dinner

Flexible hours and time off

Gym stipend

Commuter benefits

Health, dental, vision insurance

401(k) with matching contribution

Annual offsite

Job summary

Amperos in New York is seeking a Client Engagement Manager to lead customer deployments of their AI solutions. In this high-visibility role, you will ensure clients meet performance targets and facilitate communication among stakeholders to drive revenue recovery.

The ideal candidate has a strong background in customer-facing environments, is proficient in data analysis, and possesses exceptional communication skills. The position offers a dynamic work environment and benefits designed to support employee well-being.

Qualifications

• 2+ years of experience in customer deployments or similar client-facing environment.
• Exceptional written and verbal communication skills for executive interactions.
• Ability to work independently with minimal guidance.

Responsibilities

• Lead deployments end-to-end and ensure client setup for performance targets.
• Own customer relationships as primary contact for stakeholders.
• Create executive-facing materials and maintain performance dashboards.

Skills

Customer deployments

Data analysis

Communication

Client driven

Proficient in Excel

Proficient in PowerPoint

Job description

About Amperos Health

Amperos Health is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.

We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

About the Role

We’re looking for a Client Engagement Manager to lead the deployment of our AI coworkers within our new and existing customers. The ideal candidate thrives at the intersection of working with customers, communicating with senior executives, implementing complex agentic solutions, and coordinating with internal stakeholders (e.g. engineering, product, and more). You will own and drive customer outcomes across pilots, onboarding, and existing relationships, helping clinics achieve ROI and performance requirements with our AI agents.

This is a high-visibility role working closely with Product, Engineering, and GTM teams. This position is ideal for someone who can structure ambiguity and lead customers through complex transformations.

What You’ll Do

• Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one
• Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value
• Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use
• Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution
• Build and track KPIs – identify trends and surface risks before they elevate
• Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow
• Identify where the product or process is breaking down – bring concrete proposals back to the team

What We’re Looking For

• 2+ years of experience in customer deployments, investment banking, management consulting, or a similarly rigorous, client‑facing environment
• Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience
• Exceptional communicator – written and verbal, with the presence and judgment to work directly with C‑suite stakeholders
• Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next
• Client driven – you understand what it means for a client to succeed, and you take it personally when they don't
• Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams
• Proficient in Excel and PowerPoint – you can build executive‑ready materials and light financial models
• Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute

Perks & Benefits

• In‑person culture at our Flatiron office in NYC with paid lunch and dinner
• Flexible hours and time off
• Gym stipend
• Commuter benefits
• Health, dental, vision insurance
• 401(k) with matching contribution
• Annual offsite

Our Values

• Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, and team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
• Humbly Ambitious - We combine humility with ambition. No task is beneath us, no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
• Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.