Client Engagement Consultant, Payroll Systems

CLA (CliftonLarsonAllen); Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Paid parental leave 12 weeks

Volunteer time off

Mental health coverage

Wellness stipend

Fertility benefits

Complete benefits list

Job summary

CLA (CliftonLarsonAllen) is hiring a Client Engagement Consultant for our Talent Solutions - HR Systems & Payroll practice. You will lead payroll implementation projects, manage client relationships, and coordinate with internal teams to deliver tailored HR/payroll solutions.

The role requires 7+ years in payroll or HCMS with ADP Workforce Now experience preferred, a Bachelor's degree, and relevant certifications. Expect a dynamic, client-focused environment with strong collaboration.

Qualifications

• Bachelor's degree required; combination of experience may be considered.
• 7 years payroll or HCMS experience required; ADP Workforce Now experience preferred.
• CPP, PHR, SPHR, SHRM-CP, SHRM-SCP certifications preferred.
• Strong understanding of HCM/payroll and payroll regulations; excellent analytical/problem-solving skills.

Responsibilities

• Lead team members, clients, and internal stakeholders through sales and implementation processes, including discovery meetings and system setup.
• Manage new client activities related to payroll implementation.
• Oversee project handoff to payroll processing team and ensure milestones are met.
• Control project timelines and ensure implementation is completed on schedule.
• Troubleshoot and resolve issues during implementation.
• Document implementation processes and any system customizations.
• Continuously improve implementation processes to enhance efficiency and client satisfaction.

Skills

Analytical skills

Problem-solving

Client relationship management

HCM/payroll knowledge

ADP Workforce Now

MS Office

Education

Bachelor's degree

CPP Certification

PHR Certification

SPHR Certification

SHRM-CP

SHRM-SCP

Tools

ADP Workforce Now

Microsoft Office

Job description

We recognize that not everyone wants to grow their career paths in the same way. That's why CLA exists to create opportunities. With 8500 employees and over 130 offices nationwide, We promise to know you and help you!

CLA is currently hiring for a Client Engagement Consultant for our Talent Solutions - HR Systems & Payroll (HRSP) practice. This role is responsible for building and maintaining positive relationships with payroll implementation clients. They serve as the main point of contact for clients, understanding their needs and objectives, and providing appropriate solutions and support. They collaborate with internal teams to understand client needs, develop strategies, and deliver solutions that meet client objectives.

Essential Job Functions

• Lead team members, clients, and internal stakeholders through the entire sales and implementation process, including inbound marketing opportunities, discovery meetings, client demonstrations, and system setup.
• Manage new client activities as it relates to payroll implementation.
• Oversee project handoff to payroll processing team.
• Manage project timeline, ensuring that all milestones are met, and the implementation is completed on schedule.
• Troubleshoot and resolve any issues that arise during the implementation process.
• Oversee detailed documentation of the implementation process and any customizations made to the system.
• Continuously improve implementation processes and procedures to enhance efficiency and client satisfaction.

Job Requirements

• Experience: 7 years payroll or HCMS experience required. ADP Workforce Now payroll experience is highly preferred.
• Education: Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree
• Certifications: CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.
• Technical Competencies: Strong understanding of HCM/payroll. Excellent analytical and problem-solving skills. Proficiency with Microsoft Office products (Word, Excel, Outlook, etc). Knowledge of payroll regulations and compliance requirements. Strong analytical and problem-solving skills.

Our Perks...

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave.
• Paid Volunteer Time Off.
• Mental health coverage.
• Quarterly Wellness stipend.
• Fertility benefits.
• Complete list of benefits here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.