Client Enablement Specialist

Norstella Group; United States; Remote; USD 63,000 - 73,000; Full time

Job summary

Norstella is seeking a knowledgeable Client Enablement Specialist to deliver training programs for maximizing use of Citeline and Evaluate platforms. The ideal candidate blends deep product expertise with strong instructional skills to support onboarding, adoption, and ongoing proficiency.

You will design, develop, and maintain training materials, collaborate across product, sales, and customer success teams, and manage a multi-time-zone training calendar.

Qualifications

• Bachelor’s degree or equivalent.
• 3+ years in training/learning & development or customer education.
• Some familiarity with Citeline and/or Evaluate platforms (e.g., Trialtrove, Biomedtracker, Scrip).
• Strong understanding of pharmaceutical/life sciences industry.
• Experience developing multi-format training content (e-learning, video, job aids).
• Excellent presentation, communication, and facilitation skills.
• Ability to translate complex data and platform functionality into clear instruction.
• Highly self-motivated with ability to learn, adapt, and drive progress.

Responsibilities

• Conduct onboarding training for new clients onto Evaluate and Citeline platforms.
• Conduct refresher trainings focusing on use cases and personas.
• Design and develop training sessions on Citeline and Evaluate products.
• Create and maintain training materials like user guides and videos.
• Assess training needs using usage data, personas, and use cases.
• Collaborate with product, sales, and customer success on updates.
• Maintain training calendar and schedule sessions across time zones.
• Provide post-training support and resources.
• Track training completion and outcomes using an LMS and/or Salesforce.
• Gather user feedback to improve content.

Skills

Training content development

Presentation skills

Communication skills

Data to instruction

Self-motivated

Pharma/Life sciences knowledge

Ability to translate complex data

Education

Bachelor’s degree or equivalent

Tools

Citeline familiarity

Salesforce

LMS platforms

e-learning authoring tools

Webinar platforms (Zoom/Teams)

AI tools for training

Job description

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

About the Role:

We are seeking a knowledgeable and engaging Client Enablement Specialist to deliver training programs that empower users to maximize their use of Citeline and Evaluate platforms. The ideal candidate will combine deep product expertise with strong instructional skills to support onboarding, adoption, and ongoing proficiency across our client base.

Key Responsibilities:

• Conduct onboarding training for new clients, ensuring a smooth transition onto the platforms, including but not limited to Evaluate Pharma, Biomedtracker, Trialtrove, Pharmaprojects, Sitetrove, Trialtrove, Scrip, Pink Sheet
• Conduct refresher trainings for current clients, focusing on their specific use cases and personas
• Design & develop training sessions (eg. “How to market size for forecasting using our platforms”) on Citeline and Evaluate products
• Create and maintain training materials such as user guides, quick reference cards, e-learning modules, and video tutorials
• Assess user training needs through usage data, personas, and use cases to tailor training programs accordingly
• Collaborate with product, sales, and customer success teams to stay current on platform updates, new features, and upcoming releases
• Maintain a training calendar and manage scheduling for sessions across multiple time zones
• Provide post-training support and follow-up resources to reinforce learning
• Track and report on training completion, engagement, and outcomes using an LMS and/or Salesforce
• Gather user feedback to continuously improve training content and delivery methods
• Other duties, as assigned

Required Qualifications:

• Bachelor’s degree or equivalent
• 3+ years of experience in a training, learning & development, or customer education role
• Some familiarity with Citeline and/or Evaluate platforms (e.g., Trialtrove, Biomedtracker, Scrip)
• Strong understanding of the pharmaceutical, biotech, or life sciences industry
• Experience developing multi-format training content (e-learning, video, job aids, instructor-led)
• Excellent presentation, communication, and facilitation skills
• Ability to translate complex data and platform functionality into clear, user-friendly instruction
• Highly self-motivated with a strong ability to independently learn, adapt, and drive progress

Preferred Qualifications:

• Experience with e-learning authoring tools
• Familiarity with LMS platforms
• Experience working with clinical trial data, drug pipeline analysis, or regulatory submissions
• Experience with CRM tools such as Salesforce for tracking client interactions and training activity
• Proficiency with webinar and virtual training platforms such as Zoom, Teams
• Demonstrated experience using AI tools (e.g., ChatGPT, Copilot, or similar) to enhance training content creation, personalization, or delivery efficiency
• Remote position, east coast preferred
• Some travel may be required for on-site client training sessions or internal team meetings

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

The expected base salary for this position ranges from $63,000 to $73,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [emailprotected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.