Client Enablement Manager

SKAI LABS LTD; New York (NY); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Quarterly bonus eligibility

Job summary

Skai, a leader in digital marketing software, is seeking a creative Client Enablement Manager to grow Skai University and drive customer education. You will design 1:1 and group training, create engaging content, and partner with Client Success to align onboarding and adoption.

You will own programs, experiment with new formats, and measure impact on customer proficiency and adoption. This hybrid role offers a dynamic, collaborative environment across our global customer base.

Qualifications

• Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer‑facing role.
• Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
• Experience delivering customer‑facing webinars, virtual training, interactive workshops, or personalized product education sessions.
• Strong communication, presentation, and facilitation skills.
• AI curiosity and proficiency, including using AI to automate workflows, or building new AI workflows to improve processes.
• Strong content creation skills to translate technical product knowledge into clear, engaging educational materials.
• Strong project management and organizational skills.
• A proactive, creative mindset and willingness to take ownership; cross‑functional collaboration.

Responsibilities

• Own and continuously improve Skai University, our customer learning platform, including courses, paths, certifications, and self‑service resources.
• Design and deliver engaging 1:1 and 1:many enablement experiences, including training, live webinars, workshops, deep dives, and sessions.
• Create compelling learning content like videos, tutorials, guides, and interactive resources.
• Partner with Client Success to identify learning needs, address gaps, and deliver targeted onboarding and adoption experiences.
• Build programs that recognize expertise and develop customer champions who advocate for Skai.
• Experiment with new formats, AI tools, and engagement strategies to scale and personalize education.
• Communicate progress, risks, and decisions clearly and bring recommendations for improvements.
• Track participation, completions, certifications, feedback, and engagement trends to measure impact.

Skills

Client Enablement

Customer Education

Training

Communication

Presentation

Facilitation

AI curiosity

Content creation

Project management

Cross-functional teamwork

Job description

Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value of the Skai platform.

Reporting to the Director of Revenue & Client Enablement, this person will play a critical role in driving customer education, platform proficiency, and engagement across Skai's global customer base. You'll own and evolve Skai University, deliver engaging 1:1 and 1 customer learning experiences, and develop scalable programs that help customers become more self-sufficient, successful, and confident advocates for Skai.

This is an ideal opportunity for someone who is passionate about customer education, enjoys connecting with people, and loves finding creative ways to make learning engaging and impactful. We're looking for someone with a bias to action who is curious, customer-focused, results-oriented, and excited to take ownership of programs that directly influence the customer experience.

What You’ll Do

• Own and continuously improve Skai University, our customer learning platform, including the development and maintenance of courses, role‑based learning paths, certifications, and self‑service educational resources.
• Design and deliver engaging 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in‑person learning sessions.
• Create compelling and accessible learning content, including videos, tutorials, walkthroughs, guides, and interactive resources that simplify complex product capabilities.
• Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and deliver targeted experiences that support onboarding, adoption, and long‑term success.
• Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who can advocate for Skai and drive adoption within their organizations.
• Experiment with new learning formats, AI‑powered tools, and creative engagement strategies to make customer education more personalized, accessible, and scalable.
• Bring recommendations, identify opportunities to improve the customer learning experience, and communicate progress, risks, and decisions clearly.
• Track program participation, course completions, certification attainment, customer feedback, and engagement trends. Use data and customer insights to continuously improve enablement programs and measure their impact on adoption and proficiency.

Requirements

What We’re Looking For

• Approximately 1–3 years of relevant professional experience, including experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer‑facing role.
• Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
• Experience delivering customer‑facing webinars, virtual training, interactive workshops, or personalized product education sessions.
• Strong communication, presentation, and facilitation skills, with the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
• AI curiosity and proficiency. Including being comfortable using AI to automate workflows, or building new AI workflows to improve sales processes.
• Strong content creation skills, with the ability to turn technical product knowledge into clear, engaging, and practical educational materials.
• Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities.
• A proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience.
• A proactive mindset and willingness to take ownership.
• Experience partnering across multiple stakeholders and cross‑functional teams.

Preferred, but not required

• Prior experience in a customer‑facing role, including Customer Success, Account Management, or Sales.
• Experience creating or managing customer education programs, online academies, or learning management systems such as, 360Learning or similar platforms.
• Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
• Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate the effectiveness of education programs.

The annual salary range for this position is $95,000-105,000.The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.

We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS‑related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer