Client Director - Telecommunications

ServiceNow; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Job summary

A leading cloud-based technology firm is seeking a Client Director to oversee executive relationships with major clients, including strategic partnerships and team leadership. The ideal candidate will have over 10 years of client management experience and a strong background in telecommunications sales. This role requires building deep relationships within client organizations and achieving financial targets.

Qualifications

• 10+ years of experience in client management, aligning account strategies to revenue opportunities.
• 5+ years of experience as a Client Director or equivalent with multi-million-dollar sales experience.
• Experience exceeding sales targets.
• Experience in IT Service Management, HR, or Customer Service.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as relationship manager.
• Oversee growth of global accounts including resource development.
• Develop a roadmap to improve customer experience.

Skills

Client management proficiency

Sales strategy alignment

AI integration expertise

Relationship management

Virtual team leadership

Job description

Apply for the Client Director – Telecommunications role at ServiceNow.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for Verizon and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What You Get To Do In This Role

• Provide strategic leadership and partnership to clients, serving as the relationship manager between Verizon and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

• Candidate must reside in NY, NJ or Dallas TX
• Experience selling into Verizon strongly preferred or other Enterprise Telecommunication companies
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Understanding of broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.