Client Development Director

SMG; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a dynamic Client Development Director to spearhead business development for a portfolio of subscription clients. This role is essential for driving growth and managing client relationships through proactive engagement and strategic planning. You will work collaboratively within a small sales team to meet targets and foster a values-driven culture. With a fully remote work environment and a focus on employee well-being, this position offers the chance to make a significant impact while enjoying a fulfilling workplace. If you're passionate about driving client success and growth, this is the perfect opportunity for you.

Benefits

Unlimited PTO

Tech provided

Company sick pay

Work hard, have fun environment

Values driven culture

Qualifications

• Experience in managing client renewals and expansions.
• Proven track record in business development and sales.

Responsibilities

• Manage commercial renewal of subscription clients.
• Identify growth opportunities and develop sales account plans.
• Collaborate with teams to drive expansion and ensure client satisfaction.

Skills

Client Relationship Management

Sales Strategy Development

Negotiation Skills

Business Development

Collaboration

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Tools

CRM Software

Sales Analytics Tools

Job description

Client Development Director
As Client Development Director you will have commercial responsibility for the business development of a portfolio of our existing subscription clients including managing renewals and driving expansion.

The role is vital to the company's overall growth strategy, and you will function as part of a small sales team working collaboratively on opportunities. The role requires working at pace and under tight deadlines and carries targets with expectations to meet or exceed targets.

Why work at Bulbshare?
We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, Coca-Cola) by creating unique online communities that collaborate and provide real-time insights, ideas, and content. These customer-led insights fuel new ideas for products, marketing campaigns, content creation and much, much more. As Bulbshare rapidly accelerates its growth, we are looking for an exceptional Client Development Director to join our team and contribute to our mission.
We offer our talent -

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each Bulbshare employee. Our teams are composed of smart, talented, curious people who love a good challenge.
• Values driven culture where we connect, collaborate & co-create.
• Remote first company (fully remote)
• Unlimited PTO
• Tech provided
• Company sick pay

Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

As a Client Development Director, your key responsibilities will include:

Client Renewals

• Proactively manage the commercial renewal of annual subscription clients.
• Maintaining close relationships through monthly and quarterly business reviews, ensuring a direct line into decision-makers.
• Working collaboratively with the Collab Team to assess client health and to ensure we are demonstrating value and positive conditions for renewal.
• Engage clients early (3-6 months from contract end) to scope their go-forwards requirements and potential growth opportunities.
• Preparing and presenting renewal proposals, scenarios, and quotes
• Negotiating pricing and terms
• Preparing contracts and SOW drafting
• Liaising with Procurement to respond to info requests / requirements and navigating procurements processes
• Proactively addressing contract / relationship issues arising during the term

Client Expansion

• Identify opportunities for growth and prioritize subscription clients by expansion potential (high / medium / low)
• Develop sales account plans for your client portfolio to help deepen relationship beyond current decision makers.
• Support the Collab Team to drive add-on expansion - implement process, train and provide commercial support processing add-on orders as required.
• Build strong relationships with clients by creating trust and confidence at multiple levels within their organizations.
• Develop tools and collateral to showcase Bulbshare offer to clients through monthly and quarterly meetings to drive expansion agenda.
• Partner with the Collaboration Team to identify and respond to expansion opportunities - tracking them through the sales cycle.
• Scope new opportunities and then follow-up promptly with proposals and quotes
• Lead the sales cycle from expansion opportunity identification to contract negotiation working with clients and Bulbshare teammates.
• Continuously drive pipeline growth and proactively manage deals through every stage to ensure sufficient coverage and rate of sales to deliver your quota

General

• Collaborate with teammates in research, community, and product to ensure deals are handed over and we remain commercially engaged (e.g., joining monthly / quarterly reviews) to support expansion and renewal.
• Work closely with Finance and CCO, to ensure all revenue is tracked and reported, accurate forecasting and clear pipeline reporting.
• Serve as a catalyst for change and continuous improvement - leverage existing resources, developing new materials, and work with teammates to refine and implement changes to our sales strategy / process.
• Contribute to a positive team culture of performance, collaboration, and openness.
• Be an evangelist for the transformative power of community-led growth through Bulbshare.

About Bulbshare:
To learn more about Bulbshare, visit https://bulbshare.com.