Client Development Catalyst
Outstanding in the Field
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Benefits offered by this job
Job summary
The Non-GMO Project is seeking a Client Development Catalyst to join a lively CX team. You will manage client satisfaction and growth by building lasting relationships with participants in our Product Verification Programs, providing proactive outreach and education about verification processes.
Reporting to the Client Experience Manager, this role blends strategic account management with administrative support, with remote-friendly schedules and opportunities to travel for industry events.
Qualifications
- Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience.
- 1-3 years of experience providing direct client-facing support.
- Sales experience or transferable skills.
- Interest in consumer packaged good food systems, the natural products industry, the GMO and non-ultra processed issues.
- Proficiency working in CRM, database systems, Google Suite, and Microsoft Office.
Responsibilities
- Cultivate strong relationships with clients through administrative and technical support (Phone, email, and events)
- Effectively communicate with clients in an authentic and grounded manner
- Work with the CX Team to support and grow account management
- Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs
- Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization’s mission
- Represent the organization in client interactions and at industry events
- Facilitate the delivery of legal agreements
- Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload
- Complete additional projects relative to client growth and programmatic improvement as needs arise (Examples include: market research, participant surveys and interviews, and trade show engagements)
- Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
- Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team
Skills
Education
Tools
Job description
ABOUT THE NON-GMO PROJECT AND NON-UPF VERIFIED
At the Non-GMO Project, we’re passionate about both what we do and who we are becoming through our everyday actions. As a mission-driven nonprofit, we’re committed to advancing food integrity through rigorous product verification, trustworthy education, and expanded programming that includes Non-UPF Verified and the Food Integrity Collective.
Our culture is grounded in collaboration and care for each other, for the planet, and for future generations. We care not only about what we are doing as an organization, but also who we are being and becoming through our everyday actions. We believe in the power of individual and collective choices to shape a more transparent, regenerative food system and a healthier world for all.
As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status or any other protected class in accordance with all applicable federal, state and local laws. We collectively uphold this commitment. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.
We are looking for a Client Development Catalyst, an authentic connector who is excited to be part of a lively and cohesive team. This role will help hold responsibility for client satisfaction and growth through building and maintaining ongoing relationships with participants in our Product Verification Programs. We’ll be looking to you to provide exceptional support and proactive outreach, with a focus on growing client investment through expanded portfolios of verified products. This role includes both strategic account management and administrative support work. This role reports to the Client Experience Manager and works with the Client Experience (CX) Team to further develop our verification programs.
We are open to varying levels of experience and encourage those who align with the change we’re seeking to affect in the food system to apply. We prioritize applicants who demonstrate an ability to be self-directed, think critically, and self-reflect.
AREAS OF RESPONSIBILITY
- Cultivate strong relationships with clients through administrative and technical support (Phone, email, and events)
- Effectively communicate with clients in an authentic and grounded manner
- Work with the CX Team to support and grow account management
- Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs
- Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization’s mission
- Represent the organization in client interactions and at industry events
- Facilitate the delivery of legal agreements
- Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload
- Complete additional projects relative to client growth and programmatic improvement as needs arise (Examples include: market research, participant surveys and interviews, and trade show engagements)
- Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
- Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team
WHO YOU ARE
- Comfortable working in a mission-driven organization
- Able to effectively develop relationships with clients while being able to understand and discuss technical aspects of the Non-GMO Project and Non-UPF Verified Standard
- Outstanding written and oral communication skills
- Inquisitive and genuine connector
- Able to communicate complex, technical concepts in a clear and simple manner
- Able to work independently and effectively as part of a team
- Self-motivated and willing to take on additional projects as needed
- Strong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneously
- An impassioned learner with a readiness to engage in regenerative living systems
- Able to occasionally travel to industry events
EXPERIENCE YOU BRING
We place a high value on how you approach this work, along with your lived and professional experience.
- Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience
- 1-3 years of experience providing direct client-facing support
- Sales experience or transferable skills
- Demonstrated interest in the consumer packaged good food systems, the natural products industry, the GMO and non-ultra processed issues
- Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office
BENEFITS
- 100% employer-paid base Aetna HSA medical plan, with choice of upgrade options at your own cost
- $500 annual contribution to Medical or Limited Purpose FSA
- $500 annual contribution to Dependent Care FSA
- 401(k) with 3% company match
- 8 paid care days for health, family, or personal needs
- 11 paid holidays + your birthday off
- Accrued paid vacation starting at 10 days/year (increasing annually)
this position is: hourly, varies DOE, $23.00 - $28.84
ABOUT THE NON-GMO PROJECT AND NON-UPF VERIFIED
At the Non-GMO Project, we’re passionate about both what we do and who we are becoming through our everyday actions. As a mission-driven nonprofit, we’re committed to advancing food integrity through rigorous product verification, trustworthy education, and expanded programming that includes Non-UPF Verified and the Food Integrity Collective.
Our culture is grounded in collaboration and care for each other, for the planet, and for future generations. We care not only about what we are doing as an organization, but also who we are being and becoming through our everyday actions. We believe in the power of individual and collective choices to shape a more transparent, regenerative food system and a healthier world for all.
As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status or any other protected class in accordance with all applicable federal, state and local laws. We collectively uphold this commitment. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.
We are looking for a Client Development Catalyst, an authentic connector who is excited to be part of a lively and cohesive team. This role will help hold responsibility for client satisfaction and growth through building and maintaining ongoing relationships with participants in our Product Verification Programs. We’ll be looking to you to provide exceptional support and proactive outreach, with a focus on growing client investment through expanded portfolios of verified products. This role includes both strategic account management and administrative support work. This role reports to the Client Experience Manager and works with the Client Experience (CX) Team to further develop our verification programs.
We are open to varying levels of experience and encourage those who align with the change we’re seeking to affect in the food system to apply. We prioritize applicants who demonstrate an ability to be self-directed, think critically, and self-reflect.
AREAS OF RESPONSIBILITY
- Cultivate strong relationships with clients through administrative and technical support (Phone, email, and events)
- Effectively communicate with clients in an authentic and grounded manner
- Work with the CX Team to support and grow account management
- Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs
- Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization’s mission
- Represent the organization in client interactions and at industry events
- Facilitate the delivery of legal agreements
- Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload
- Complete additional projects relative to client growth and programmatic improvement as needs arise (Examples include: market research, participant surveys and interviews, and trade show engagements)
- Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
- Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team
WHO YOU ARE
- Comfortable working in a mission-driven organization
- Able to effectively develop relationships with clients while being able to understand and discuss technical aspects of the Non-GMO Project and Non-UPF Verified Standard
- Outstanding written and oral communication skills
- Inquisitive and genuine connector
- Able to communicate complex, technical concepts in a clear and simple manner
- Able to work independently and effectively as part of a team
- Self-motivated and willing to take on additional projects as needed
- Strong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneously
- An impassioned learner with a readiness to engage in regenerative living systems
- Able to occasionally travel to industry events
EXPERIENCE YOU BRING
We place a high value on how you approach this work, along with your lived and professional experience.
- Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience
- 1-3 years of experience providing direct client-facing support
- Sales experience or transferable skills
- Demonstrated interest in the consumer packaged good food systems, the natural products industry, the GMO and non-ultra processed issues
- Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office
BENEFITS
- 100% employer-paid base Aetna HSA medical plan, with choice of upgrade options at your own cost
- Vision & dental options
- 50% employer-paid dependent coverage
- $500 annual contribution to Medical or Limited Purpose FSA
- $500 annual contribution to Dependent Care FSA
- 401(k) with 3% company match
- 8 paid care days for health, family, or personal needs
- 11 paid holidays + your birthday off
- Accrued paid vacation starting at 10 days/year (increasing annually)
- 36-hour workweek, flexible schedules, & remote-first culture
- Annual training & development budget
- Annual variable pay (individual bonus)
this position is: hourly, varies DOE, $23.00 - $28.84
job can be done remotely
September 30, 2026
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