Client Development Associate (Pacific Standard Time)

Mercer Advisors; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health plans

Disability Insurance

401(k) Plan

Life Insurance

HSA

Job summary

Mercer Advisors is seeking a Client Development Associate to guide new clients from onboarding to official status, coordinating with the Regional Vice President and Wealth Management Team to ensure a seamless experience.

The CDA will manage account setups, paperwork, introductions, onboarding checklists, and tracking of initial assets. This role emphasizes detail, accuracy, and delivering an outstanding client experience during this pivotal stage.

Qualifications

• Bachelor's degree preferred.
• Prior financial services or related administrative support experience.
• Sales experience highly preferred.
• Understanding of the financial services industry.
• Strong analytical, organizational and presentation skills.
• Exceptional verbal and written communication skills.
• Experience working with high-level, busy professionals.
• Must work well in a team environment and present a positive and professional demeanor.
• Self-starter, active contributor and ability to listen to and deliver on client's needs and expectations.

Responsibilities

• Onboarding new clients to Mercer Advisors efficiently and professionally to ensure better client retention.
• Partner with the Regional Vice President to manage new client onboarding from initial agreement to becoming an official client.
• Execute the Three-Part New Client Onboarding Process, ensuring accuracy and timeliness.
• Prepare, send, and process all required client paperwork and documentation.
• Set up new clients across all Mercer systems and maintain accurate records.
• Create and manage onboarding checklists to track progress and ensure completion of all steps.
• Monitor custodian platforms to confirm account linking, funding, and transfers are completed promptly.
• Proactively follow up with custodians to resolve issues and prevent delays in the onboarding process.
• Facilitate smooth hand-off to the Wealth Management Team by introducing the client and providing a completed onboarding checklist.
• Drive Price Modification Request process and ensure compliance documentation is delivered to clients.
• Track and secure additional assets and opportunities during the first year of the client relationship, including running Fi360 attestations for new retirement assets.
• Ensuring adherence to company standards
• Other duties as needed

Skills

Bachelor's degree

Financial services experience

Sales experience

Financial services knowledge

Analytical skills

Organizational skills

Presentation skills

Verbal and written communication

Teamwork

Self-starter

Education

Bachelor's degree preferred

Job description

Why Work at Mercer Advisors?

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households.

Job Summary

At Mercer Advisors, we know that the first steps in a client's journey are critical to building a lasting relationship. The Client Development Associate (CDA) plays a key role in guiding new clients from initial agreement to becoming an official client, ensuring their onboarding experience is seamless and exceptional. Acting as the bridge between the Regional Vice President (RVP) and the Wealth Management Team (WMT), the CDA manages all aspects of the onboarding process—from setting up accounts and processing paperwork to facilitating introductions and tracking initial assets. This role is designed for detail‑oriented professionals who thrive on creating a positive first impression and delivering an outstanding client experience during this pivotal stage.

Essential Job Functions For This Role Include

• Onboarding new clients to Mercer Advisors efficiently and professionally to ensure better client retention.
• Partner with the Regional Vice President (RVP) to manage new client onboarding from initial agreement to becoming an official client.
• Execute the Three-Part New Client Onboarding Process, ensuring accuracy and timeliness.
• Prepare, send, and process all required client paperwork and documentation.
• Set up new clients across all Mercer systems and maintain accurate records.
• Create and manage onboarding checklists to track progress and ensure completion of all steps.
• Monitor custodian platforms to confirm account linking, funding, and transfers are completed promptly.
• Proactively follow up with custodians to resolve issues and prevent delays in the onboarding process.
• Facilitate smooth hand‑off to the Wealth Management Team (WMT) by introducing the client and providing a completed onboarding checklist.
• Drive Price Modification Request process and ensure compliance documentation is delivered to clients.
• Track and secure additional assets and opportunities during the first year of the client relationship, including running Fi360 attestations for new retirement assets.
• Ensuring adherence to company standards
• Other duties as needed

Knowledge, Skills, And Abilities

• Bachelor’s degree preferred
• Prior financial services or related administrative support experience
• Sales experience highly preferred.
• Understanding of the financial services industry
• Strong analytical, organizational and presentation skills
• Exceptional verbal and written communication skills
• Experience working with high-level, busy professionals
• Must work well in a team environment and present a positive and professional demeanor
• Self-starter, active contributor and ability to listen to and deliver on client's needs and expectations
• Must be highly flexible and confidential with all matters
• Ability to occasionally travel (to both channel partner offices and prospects')

Work Schedule

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Application Deadline

The initial deadline for applications is 9/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Total expected cash compensation range

$80,000 - $100,000 USD

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after‑tax option
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E‑Verify and complies with federal employment eligibility verification requirements.

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