Client Delivery Specialist - Associate

Icapitalnetwork; Stamford (CT); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Employer matched retirement plan

100% employer paid healthcare

Unlimited paid time off

Job summary

iCapital is seeking a Client Delivery Specialist Associate to join the Data Solutions team in Stamford, Connecticut. This role involves setting up financial software applications, assisting clients, and engaging in special projects with a mix of finance and technology.

The candidate should have 3-5 years of relevant experience, a Bachelor's degree, and strong customer service skills. Offering a competitive salary of $75,000 to $85,000, along with comprehensive benefits including equity, retirement plans, and unlimited PTO.

Qualifications

• 3-5 years of experience in a related field.
• Excellent customer service skills to maintain client relationships.
• Highly attentive to detail and accuracy.

Responsibilities

• Analyze portfolio performance results and conduct account-level reconciliations.
• Assist clients with onboarding and support during issue management.
• Perform software and system setup and configuration.

Skills

Customer service

Financial instruments knowledge

Organizational skills

Technology and software proficiency

Problem-solving

Education

Bachelor's degree

Tools

MS Excel

MS PowerPoint

Addepar

Black Diamond

eMoney

Job description

About the Role

iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.

Responsibilities

• Financial reporting and data aggregation tools:
  • Analyze and explain portfolio performance results.
  • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
  • Perform analysis of private equity and hedge fund statements for input into the system
  • Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships:
  • Help manage client onboarding, client account setup and training and day-to-day support and issue management.
• Software maintenance and setup:
  • Perform system setup and configuration, new client setup, new financial account and asset set-up and classification.
  • Assist in data feed management.
  • Create custom reports based on client-specific needs.
  • Liaise with the vendor partners for enhancements, and system and data issues.
• Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
• Assess and act upon client and company needs proactively.

Qualifications

• 3-5 years of experience in a related field
• Bachelor's degree from an undergraduate program
• Excellent customer service skills and the ability to foster and maintain effective relationships
• Strong understanding of financial instruments
• Experience with RIA/Wealth management policies, procedures, and client service
• Experience working with wirehouses or custodians
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools, and applications:
  • Able to learn new software quickly
  • Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
  • Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
  • Strong MS Excel and PowerPoint skills
  • Basic knowledge of database concepts, and any type of programming
  • Working knowledge of Photoshop, HTML design, and/or similar tools
• Knowledge of various financial products and indices, particularly:
  • Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
  • Alternative investments
  • Performance reporting calculations and methodologies
  • Portfolio management and rebalancing
  • How Family Offices, RIAs, and investment advisors work
• Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal
• Collaborative and able to thrive in a team environment while working independently
• Able to learn quickly and adapt to an expanding environment

Benefits

The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.