Client Delivery Leader-Alight Leave Solutions

Alight Solutions Ltd; Illinois; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan with matching

Generous time off

Parental leave

Continuing education

Career growth opportunities

Flexible working

Job summary

Alight is hiring for a Senior Manager, Client Management to strategize, manage, and retain a high-revenue, complex client portfolio. You will cultivate strategic relationships with clients and brokers and optimize value from Alight's products and solutions.

You will lead cross-functional teams to ensure client success, retention, and expansion, including Leaves Delivery, and will conduct regular business reviews and advisory sessions. Travel may be required.

Qualifications

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication and relationship-building with C-Suite executives and broker contacts.
• Strong analytical skills with ability to translate data into insights.
• Experience managing pricing and financial models.
• Ability to partner with Sales/Commercial teams to identify expansion opportunities.
• Experience leading client engagement strategies focused on satisfaction, retention and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Responsibilities

• Develop and maintain meaningful, trusted relationships across internal teams, clients, and broker consultants.
• Collaborate with Solutions Delivery post-sale to ensure smooth transition from Implementation to Service.
• Influence cross-functionally to optimize product, service, and delivery outcomes for client success.
• Advise clients on best practices to increase product adoption and value across the solution suite.
• Own Account Health strategy and delivery; proactively monitor retention risk and design risk-mitigating plans.
• Oversee Leaves Delivery day-to-day including priorities, requirements, and end-to-end process.
• Prepare and conduct Quarterly and Annual Client Business Reviews tailored to client goals.
• Inform clients of legislative changes affecting disability, workers' compensation and FMLA management.
• Act as a change agent; pursue continuous improvement ideas.
• Travel to internal and client meetings and industry conferences as needed.

Skills

Client relationship management

Executive communication (C-Suite)

Analytical skills

Pricing & financial modeling

Sales collaboration

Client engagement strategies

HR services experience

Job description

Come make a difference and consider this unique opportunity to step into a rewarding career.

Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.”

To learn more about our company culture and awards learn more at careers.alight.com.

About The Role

The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Requirements

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience managing pricing and financial models.
• Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Have experience in HR services, business management, disability/absence, and healthcare.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum: 100,000.00 USD

Maximum: 130,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification / credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.