Client Delivery Director

betterup; Bowlin (WV); Hybrid; USD 195,000 - 230,000; Full time

Benefits offered by this job

Access to BetterUp coaching

Competitive compensation plan

Medical, dental, and vision insurance

Flexible paid time off

Learning and Development stipend

Job summary

BetterUp is seeking a Client Delivery Director to manage the delivery of its platform to clients. This hybrid position requires strong leadership skills and 10+ years of software or service delivery experience.

The ideal candidate will have a solid background in SaaS platform deployments and excellent communication skills with stakeholders. The role includes preparing strategies for operational efficiency and strong client relationship management.

Qualifications

• 10+ years of software and/or service delivery experience.
• 5+ years of experience leading enterprise-wide SaaS platform deployments.
• Excellent communication skills with executive stakeholders.

Responsibilities

• Orchestrate end-to-end technical and operational delivery.
• Establish and maintain strong client relationships.
• Monitor and report on delivery efficacy and customer experience.

Skills

Software and/or service delivery experience

SaaS platform deployments

Excellent communication skills

Cross-functional teamwork

Strong program/project management

Risk identification and remediation

Executive-level client relationship building

Ability to drive cultural change

Job description

Hybrid Work Policy & Hub Locations

BetterUp is a hybrid company that values in‑person collaboration. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and Arlington, VA.

• Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.
• Remote Option: If you are not located near a hub, you will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes.

This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.

As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role

This is an IC role with no direct reports.

What you’ll do

• Delivery Management: Orchestrate the successful end‑to‑end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
• Client Relationship Management: Establish and maintain strong relationships with clients post‑sale – inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
• Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement.
• Comms & Change Management: Provide regular and real‑time client updates regarding delivery status, risks and outcomes. Own the triage and cascade of communications and change management across customer and internal stakeholder groups.
• Collaboration & Advocacy: Lead post‑sale planning and execution across cross‑functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go‑to‑market leadership.
• Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification > resolution). Quarterback escalation management with client stakeholders.

If you have some or all of the following, please apply

• 10+ years of software and/or service delivery experience (execution)
• 5+ years of experience leading enterprise‑wide SaaS platform deployments (overseeing both operational and technical delivery)
• Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
• Influencing / working cross‑functionally (independently navigate well through an org)
• Strong program/project management skills (Scrum/Agile a plus)
• Ability to look around corner / uncover early indicators of risk to drive proactive remediation
• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive‑level clients at Fortune 1000 companies
• 20% – 40% travel required (client onsite travel)
• Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention
• Exercises exceptional judgment in when to simplify and when to stretch, embodying "Do Less, Deliver More"

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI‑forward company, adaptation and continuous learning are part of our daily work. We’re looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI‑augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year: All federal/statutory holidays observed, 4 BetterUp Inner Workdays, 5 Volunteer Days to give back, Learning and Development stipend, Company wide Summer & Winter breaks
• Year‑round charitable contribution of your choice on behalf of BetterUp
• 401(k) self‑contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job‑related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is as follows:

$215,000 – $250,000: New York City and San Francisco

$195,000 – $230,000: All other locations

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [e-mail]