Client Delivery Advocate - Analyst

Socket.dev; Stamford (CT); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Salary plus equity

Annual performance bonus

Employer matched retirement plan

Healthcare subsidies

Dental coverage

Vision coverage

Telemedicine

Mental health counseling

Parental leave

Unlimited PTO

Job summary

iCapital seeks a Client Delivery Advocate Analyst to join the Data Solutions team in Stamford, CT. The role blends finance and technology, involving setting up and maintaining software applications, assisting clients with issues, and supporting onboarding and day-to-day operations in a fast-paced environment.

You will analyze portfolio data, reconcile accounts, and generate reports while building strong client relationships and ensuring accuracy and timeliness in deliverables.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field.
• Strong MS Excel and PowerPoint; basic knowledge of database concepts; some programming and Photoshop/HTML familiarity.
• Excellent customer relations skills; ability to assess and respond to client and company needs proactively.

Responsibilities

• Set up and maintain software applications for clients.
• Analyze portfolio performance results and explain findings.
• Reconcile accounts and resolve breaks, cancels, and corrections.
• Consolidate data from multiple sources and custodians.
• Generate reports and assist with client onboarding and training.
• Develop client relationships through day-to-day support and issue management.
• Maintain system setup and data configurations for new client setups.

Skills

Financial analysis

Customer relations

Organizational skills

Attention to detail

Problem solving

Team collaboration

Time management

Education

Bachelor's degree in finance or related field

Tools

MS Excel

PowerPoint

HTML design

Photoshop

Database basics

Programming basics

Job description

About the Role

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors 'work
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

The base salary range for this role is $65,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.