Client Coordinator - LHB

Health Care Service Corporation; Lancaster (Lancaster County); Hybrid; USD 48,000 - 91,000; Full time

Job summary

Join an innovative and purpose-driven organization that values its employees and fosters professional growth. In this hybrid role, you will serve as a vital point of contact for clients, providing essential administrative support and ensuring client satisfaction. Your expertise in customer service, analytical skills, and understanding of benefit-related laws will be key to your success. This role offers the opportunity to engage directly with clients, participate in meetings, and contribute to impactful solutions. With a robust total rewards package and a commitment to employee development, this is an exciting opportunity to advance your career in a supportive environment.

Benefits

401(k) Savings Plan

Pension Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Supplemental Life Insurance

Employee Assistance Program

Tuition Reimbursement

Paid Holidays

Qualifications

• 3+ years in TPA or insurance environment required.
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, etc.).
• Proficiency in Microsoft Office Suite is essential.

Responsibilities

• Serve as a point of contact for clients and provide administrative support.
• Evaluate and resolve claim issues with a strong understanding of claims.
• Participate in client meetings and presentations.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or GED

College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Job description

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryServe as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

• Provides back-up and support to Client Manager(s) in matters of customer service and support for clients. This includes handling day-to-day questions and issues from clients and brokers.
• Provides administrative support to Client Manager(s) to include client specific report generation and mailing to clients, and answering calls on behalf of the Client Manager(s).
• Participates in in-office client meetings to establish both a relationship with a client and an understanding of their unique needs and issues; may also include participation in internal staff meetings relating to client concerns/issues.
• Through a strong understanding of the claims paying system, evaluates and resolves claim issues and brings these to the attention of the Client Manager(s) and/or may be involved in resolution process.
• Participates and may present information in client implementations, benefit fairs, benefit elections, and open enrollment meetings.
• Coordinates communication with client/broker/Luminare Health departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.
• Other duties as needed/assigned

Required Job Qualifications:

• Minimum 3 years previous experience in a similar TPA or insurance environment
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Thorough understanding of self-funding and employee benefit plans.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.
• Ability to travel as required for this position.
• High school diploma or GED equivalent required

Preferred Job Qualifications:

• State insurance license
• College degree

Please note this position will be hybrid working 2 days per week in our Lancaster, PA office.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range:

$48,500.00 - $91,000.00