Client Coordinator (Banking)

Manpower; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Manpower, Inc. is seeking a Client Coordinator in Charlotte, NC to support the Service Delivery process and ensure a seamless experience for clients and talent. You will handle onboarding, data entry, reporting, payroll and invoicing, with a focus on safety compliance and accurate time tracking.

The role emphasizes client reporting, talent engagement, and coordinated administrative support to keep operations running smoothly and safely.

Qualifications

• 1+ years in administrative, customer service, retail, sales, or another fast-paced environment.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Data entry and reporting for talent and client performance, including time entry, attendance, payroll and invoicing.
• Prepare and send client reports; reconcile hours and rates with client expectations.
• Process additional client orders and assign talent accordingly.

Skills

Administrative experience

Customer service

Digital literacy

Education

High School diploma

Tools

MS Word

Excel

Outlook

Workforce Mgmt Systems

Job description

The Client Coordinator is an integral part of the Client Dedicated Service team, focused on providing both the client and talent with a seamless and positive Manpower experience. This role supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management, and engagement, as well as client reporting and data reconciliation.

Making an Impact

The Client Coordinator plays a crucial role by overseeing four key areas: Talent Management & Engagement, Service Delivery, Customer Service & Relationship Building, and Administrative Support.

A Day in the Life of a Client Coordinator:

As a Client Coordinator, your day begins by reviewing the client’s workforce needs and ensuring everything is in place for the talent starting that day. Your goal is to ensure a seamless and positive experience for both the client and the talent, with a strong emphasis on maintaining safety and compliance throughout the day.

Welcoming Talent:

• Meet & Greet: You are the first point of contact for the new talent when they arrive. Greet them warmly, verify their documents, and guide them through the department.
• Safety & Site Orientation: As part of the onboarding process, deliver a brief safety orientation. This includes reviewing site-specific safety procedures, emergency exits, and proper equipment use. Ensure that all talents are aware of their safety responsibilities.
• Onboarding & Acclimation: Accompany talent to their respective departments, introduce them to key personnel, and ensure they are comfortable with their new environment. This might include showing them where to find safety equipment or outlining the protocols for reporting hazards.

Service Delivery & Reporting:

• Data Entry & Reporting: Throughout the day, ensure that all data related to talent and client performance is accurately captured. This includes monitoring accurate recording of time entry, tracking attendance, and managing payroll and invoicing processes. Additionally, safety reports and feedback from both talent and clients must be logged to maintain comprehensive and up-to-date records.
• Client Reporting: Prepare and send client-specific reports, ensuring the data is reconciled and accurate. This often involves cross-referencing talent timesheets and ensuring that hours, rates, and other details align with the client’s expectations.
• Order Management: Process any additional client orders and ensure talent is assigned accordingly.

Talent Engagement & Support:

• Talent Check-Out: At the end of the day or shift, check in with talent as they leave. Ask about their experience and provide any necessary support. Address any issues, such as performance concerns or safety violations, and document these as needed.
• Performance & Safety Feedback: Review any performance metrics or safety concerns with talent before they leave for the day, ensuring a continuous feedback loop for improvement.

Qualifications:

Required

• Experience: 1+ years in administrative, customer service, retail, sales, and/or another fast-paced environment
• Education: High School diploma or equivalent
• Technical: Proficient in Digital Literacy: Desktop (e.g., MS word, Workforce Management Systems, Excel and Outlook)

Nice to Have

• Experience in talent onboarding, management, and payroll processes.
• Knowledge of I-9 verification and legal compliance related to workforce management.
• Customer service orientation with a focus on developing and retaining business relationships.
• Experience: Previous experience in recruiting, workforce solutions, or banking environments

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact [e-mail] for assistance.