Client Coordinator - Agribusiness Insurance

Internationalinsuranceprofessionals; Des Moines (IA); On-site; USD 42,000 - 58,000; Full time

Job summary

Internationalinsuranceprofessionals seeks a detail-oriented support professional to assist the Account Manager with client insurance programs. You will help review information, draft contracts when needed, and support the renewal process.

You will follow up on endorsements, policy issuance, extensions and cancellations, escalate issues as required, and maintain accurate records for reporting and compliance. The role emphasizes client relationship building.

Responsibilities

• Assists Account Manager to drive business and retention and improve client experiences throughout the proposal and renewal process.
• Helps Account Manager review information pertaining to client insurance programs and may help draft insurance and reinsurance contracts.
• Follows up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.
• Supports the renewal cycle by ensuring renewal protocol is completed, gathering information, tracking quotes and ensuring documents are issued correctly and on-time.
• Maintains proper records for reporting and audit purposes and processes insurance and claims details into the database.
• Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention.
• Responds directly to simple client questions and requests, and solicits assistance from Account Manager as needed.
• Helps ensure all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing.

Job description

• Helps Account Manager review information pertaining to client insurance programs and may help draft insurance and reinsurance contracts.
• Assists Account Manager to drive business and retention and improve the client experiences throughout the proposal and renewal process.
• Follows-up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.
• Supports the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes and ensuring documents are issued correctly and on-time in accordance with our professional standards.
• Maintains proper records for reporting and audit purposes and processes insurance and claims details into the database.
• Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention.
• Responds directly to simple client questions and requests, and solicits assistance from Account Manager as needed.
• Helps ensure all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing.

For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.