Client Coordinator

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Pardee Cancer Treatment Fund is seeking an administrative support specialist to handle general clerical duties, respond to inquiries, greet clients, manage files, and coordinate with providers on claims and EOBs. The role includes preparing monthly client case reports for board review and arranging financial assistance where appropriate.

The ideal candidate will have an associate’s degree in business or related field, strong communication skills, and experience with Excel and word processing.

Qualifications

• Associate’s degree preferred in business or related field.
• Knowledge of billing, accounting, medical terminology, medical procedures, and insurance.
• Ability to communicate that information with cancer patients and their families.

Responsibilities

• Answer inquiries about Fund activities by interpreting policies/procedures.
• Communicate with providers to obtain claims and EOBs; calculate payments.
• Collaborate with community partners to utilize resources for clients.
• Prepare monthly client case reports for the Fund Board and ensure timely financial decisions.
• Maintain records, handle mail and calls, assist colleagues, and uphold professional conduct.

Skills

Communication skills

Customer service

Interpersonal skills

Multi-tasking

Confidentiality

Computer skills

Education

Associate’s degree in business or related field

Tools

Excel

Word processing

Job description

Summary

This posting is for an opening for the Pardee Cancer Treatment Fund not MyMichigan Health.

Preforms and provides administrative support services to clients requesting services from Pardee Cancer Treatment Fund such as general clerical duties, answering phones, preparing correspondence in final form, greeting and interacting closely with clients, maintaining files, working with community partners, and conducting special projects as assigned.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. (25%) Answers inquiries concerning activities and operations of the Fund by referring to and interpreting policies/procedures.


2. (25%) Responsible for communicating with providers to acquire claims and EOB’s
   
   
   
   1. Accurately calculating payments to providers.
   
   
   2. Ability to assess codes to ensure accurate financial assistance
   
   
   3. Ability to provide accurate and detailed data entry.
   
   
   
   


3. (25%) Working with community partners and other outside organizations to utilize resources for clients.


4. (25%) Responsible for preparing reports of client cases that are presented to the Pardee Cancer Treatment Fund Board on a monthly basis for consideration of financial need.
   
   
   
   1. All new cases and assessments for financial needs are prepared in an organized and accurate manner.
   
   
   2. Board client case decisions will be timely addressed, and the necessary financial arrangements will be made.
   
   
   
   

OTHER DUTIES AND RESPONSIBILITIES

1. Establishes, maintains, and revises record keeping and filing system.


2. Mail is sorted and distributed as appropriate.


3. Telephone calls are answered promptly and professionally.


4. Assistance is offered and given cooperatively to other Pardee Cancer Treatment Fund employees as needed.


5. Demonstrates responsibility and accountability for own professional behavior.


6. Demonstrates responsibility for reporting to work as scheduled.


7. Demonstrates self-directed learning.


8. Other duties as assigned.

Certifications and Licensures

1. Preferred an Associate’s degree in business or related field.


2. Knowledge of billing, accounting, medical terminology, medical procedures, and knowledge of insurance and be able to communicate that with cancer patients and their families.

Required Education

1. Ability to maintain confidentiality of records, documents, or discussions related to client information.


2. Basic computer skills required.


3. Excellent communication/customer service skills required.


4. Knowledge of word processing and spreadsheet (Excel) required.


5. Ability to prioritize and handle multiple tasks.


6. interpersonal skills needed to communicate effectively with individuals and groups and interact with people of all levels to communicate ideas and concepts in a clear and understandable manner.

Other Information

1. Overall dexterity is required including handling, reaching, grasping, fingering, and feeling.


2. Overall vision is necessary, including reading and close-up work.


3. Hearing and speech on the phone as well as in person are necessary.


4. Must be able to communicate verbally in person, on the phone and in writing.


5. Frequently required to sit for long periods of time.


6. Must be able to lift 10 pounds.


7. Must be able to deal with a variety of people and maintain composure even in very stressful and depressive situations.


8. Regularly use standard office equipment, including a computer.