Client Concierge

It's A Secret Med Spa; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Health insurance plans

Dental

Vision

Employer paid short‑term and long‑term disability

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Job summary

It's A Secret Med Spa in Washington, DC is looking for a skilled Laser Technician to provide exceptional laser and aesthetic services. Candidates must hold a Laser Technician and Medical Esthetician license and deliver a client-centered approach, ensuring top-quality care and compliance with state regulations. The role includes performing various treatments, maintaining medical protocols, and assisting peers. Attractive benefits include a competitive salary, health insurance, and tuition reimbursement.

Qualifications

• High School Diploma or GED equivalency is required.
• Laser Technician license issued by the Department of Licensing is required.
• Medical Esthetician License issued by the State is required.
• Be able to work weekends and have a flexible schedule is required.
• Must possess a strong knowledge of laser and skin treatment procedures.

Responsibilities

• Provide exceptional service to clientele to enhance satisfaction.
• Perform laser services including Laser Hair Removal and Photo-facials.
• Maintain strict medical protocols for all services.
• Assist in training new hires and maintain organized work areas.

Skills

Knowledge of laser procedures

Strong communication skills

Ability to work independently

Problem solving skills

Education

High School Diploma or GED

Laser Technician license

Medical Esthetician License

Tools

Microsoft applications

Job description

It’s A Secret Med Spa is a national medical spa focusing on injectables, lasers, and aesthetics.

Benefits

• Competitive base salary + commission
• PTO
• Multiple health insurance plans
• Dental
• Vision
• Employer paid short‑term and long‑term disability
• Employee discounts
• 401k
• Tuition reimbursement
• Referral bonus program

Day in the Life of a Laser Technician

• Provide exceptional service to our clientele to enhance customer satisfaction, experience and productivity.
• Perform job duties within the scope of practice under your issued licenses/certifications.
• Work closely with the Mid‑Level Providers as needed for client care.
• May assist to train peers and new hires, to ensure Company standards.
• Maintain strict medical protocols for all laser services, regarding state regulation, HIPAA and all other regulatory compliance programs that are set for by the Company.
• Maintain a professional neat appearance individually and adheres to approved dress code so ensure upscale atmosphere of the med spa.
• Perform laser services that are not limited to but include: Laser Hair Removal. Photo‑facials.
• Perform aesthetic services that are not limited to but include: derma‑planning, SkinPen micro‑needling with and without PRP, facials, chemical peels, and HydraFacial.
• Perform body contouring services that are not limited to but include: CoolSculpting.
• Provide a client centered customized plan to meet their skin care needs through performing services, selling products and treatments.
• Perform full aesthetic consultations to meet all client's aesthetic short/long term goals.
• Maintain an elite, clean and organized work/treatment areas throughout the location.
• Assist with unpacking and storing orders acquired within locations appropriately and timely.
• Assist with maintaining an appropriate inventory by communicating to management of inventory needs and inventory counts.
• Ensure charting is accurate, timely, and completely performed to best depict all client appointments and experiences.
• Attend continuing education as requested by Clinical Management to excel in various skillsets.
• Attend and provide input at all team meetings organized by your direct supervisor and clinical management.
• Ensure that client concerns are reported in a timely manner to the Senior Laser Technician, Manager, Mid‑Level Provider and Operations Manager.

Skills, Qualifications and Experience Needed

• High School Diploma or GED equivalency is required.
• Laser Technician license issued by the Department of Licensing is required.
• Medical Esthetician License issued by the State is required.
• Be able to work weekends and have a flexible schedule is required.
• Must possess a strong and extensive knowledge of laser, skin treatment procedures, esthetician practices and medical practice management.
• Ability to self‑promote and engage in company social media with relation to meeting social media guidelines and expectations.
• Must understand patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Must possess a valid driver’s license and personal vehicle for transportation.
• Maintains a high level of integrity with a strong ethical foundation.
• Must have sound judgment, problem solving and decision‑making skills.
• Must be able to stand for long periods of time.
• Must be able to reach above shoulder height, crawl, kneel and push/pull‑up 50 lbs.
• Working knowledge of Microsoft applications.
• Must have strong oral and written communication skills, be highly organized and able to work independently with minimal supervision.