Client Care Specialist 2

AIDS Healthcare Foundation; Dallas (TX); Hybrid; USD 40,000 - 55,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Client Care Specialist 2 in Dallas, Texas, to provide professional support for HIV testing and prevention services. This hybrid role involves patient registration, managing tests, and fostering a positive patient experience.

The ideal candidate will have a valid phlebotomy license or medical assistant certificate, with skills in venipuncture and sample collection. A commitment to excellence in patient care and the ability to work collaboratively as part of a team is essential.

Qualifications

• Proficient in collecting medical histories and managing tests.
• Valid phlebotomy license or medical assistant certificate required.
• Skills in venipuncture and sample collection needed.

Responsibilities

• Facilitate patient registration and appointment management.
• Perform tests/screenings and record vitals.
• Provide courteous and professional support to clients.

Skills

Phlebotomy

Medical Assistant

Data Documentation

Bilingual (Spanish)

Education

Valid Phlebotomy license or Medical Assistant certificate

Job description

A Client Care Specialist 2 contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics/Programs. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs.

A CCS-2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS-2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS-2 will work as a part of a close-knit team to focus on comprehensive patient care by collecting medical histories, managing tests/screenings, recording vitals, and addressing health complaints. They will facilitate patient registration, appointment management, and electronic chart creation. The role requires proficiency in data documentation, including referrals and reports. A valid phlebotomy license or medical assistant certificate is necessary, with skills in venipuncture and sample collection, including blood and other specimens, preparing them for laboratory analysis.

Licenses and Certifications: Valid Phlebotomy license or MA certificate

PROFICIENT SPANISH SPEAKER A PLUS!

Schedule:

• Monday & Sunday - Closed, Tues, Thurs & Fridays: 10 a. - 6:30pm
• Wednesday: 11:30 am.- 8:30pm
• Saturday: 8:30am- 4:30pm