Client Care Specialist

Chapman-Partnership; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Chapman Partnership is seeking a Client Care Specialist in Miami to ensure a welcoming, safe environment and conduct dorm/room checks. You will monitor rules, behavior, and coordinate client needs while documenting all activities and incidents.

The role emphasizes de-escalation, mediation and maintaining high standards of care, safety and cleanliness within the facility. On-site, full-time hourly position.

Qualifications

• G.E.D or High School Diploma or equivalent experience.

Responsibilities

• Commitment to Chapman Partnership's mission, vision and values.
• Create a welcoming, safe environment for clients and supervise dorm/room checks.
• Monitor policy adherence, client needs, room/bed assignments, laundry, bed count and random checks of belongings.
• Maintain client care centers of excellence with ongoing monitoring, assistance and reporting.
• Foster cleanliness, safety and accountability through cooperation.
• Assist clients with immediate needs and guidance on procedures.
• Ensure living standards are met and coordinate client needs.
• Document and report behavioral issues, incidents and accidents per protocol.
• Assist with transportation for clients to medical/mental health appointments and other activities.
• Assist with staff transportation as directed by management.
• Inspect vehicles for travel readiness and report maintenance needs.
• Ensure provided services (mail, supplies, clothing) are timely.
• Ensure compliance with local, state and federal laws.
• Perform other duties as assigned.

Skills

Experience with homeless population

Education

G.E.D or High School Diploma or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Specialist

Full Time Hourly Full-Time Service Worker: RCT Miami, Miami, FL, US

5 days ago Requisition ID: 1554

Salary Range: $15.50 To $15.50 Hourly

SUMMARY:

The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility.

DUTIES AND RESPONSIBILITIES:

• Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency.


• Create an environment where clients can feel welcomed, comfortable and supported.


• Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings.


• Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.


• Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability.


• Assist clients with immediate needs and requests. Provide guidance on proper procedures.


• Ensure adequate living standards are met and coordinate needs to meet them, as applicable.


• Identify, document and report clients’ current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.


• Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols.


• Assist with transportation needs for staff as instructed by management or per established protocols.


• Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.


• Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols .


• Ensure compliance with local, state, and federal laws.


• Performs other duties as assigned.

QUALIFICATIONS:

• G.E.D or High School Diploma or equivalent experience .


• At least one (1) year of experience working with the homeless population or in residential living, or behavioral health facilities.


• Must have and maintain a Florida State Driver’s License with “safe driver” classification.