Client Care Servicing Specialist-Sheffield

Truist; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation and holidays

Job summary

Truist in Orlando, FL is seeking a Regular Customer Care Associate to deliver exceptional client service and support to both internal and external clients by explaining banking products and services.

You will handle inquiries in a high-volume environment, communicating clearly and solving problems while adhering to policies and regulatory requirements.

Qualifications

• High School diploma or equivalent education required.
• 1 year of client servicing work experience (call center, retail, hospitality, etc.).
• Proficiency in computer applications (Windows, Microsoft Office) and strong communication skills.

Responsibilities

• Deliver care through exceptional client service and differentiate the client experience.
• Investigate and resolve client requests across Care Center, branches, and lines of business.
• Educate clients on bank products and self-service options to improve banking experience.

Skills

Client servicing experience

Call center experience

High-volume environment

Interpersonal abilities

Problem-solving skills

Written and verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows proficiency

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

• Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
• Investigate and provide resolution to clients' requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
• Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
• Identify and escape, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
• Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
• Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk.
• Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma, or equivalent education and related training or experience
• One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
• Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
• Proficiency in written and verbal communications (including grammar and spelling)
• Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Preferred Qualifications

• Prior experience working in a call center or high volume/fast-paced work environment
• Prior experience in a client-facing role
• Background in supported departments and/or products

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truists generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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