Client Care Representative/Dispatcher

Benjamin Franklin Plumbing, LLC; Huntsville (AL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Competitive salary

Job summary

Benjamin Franklin Plumbing in Huntsville, AL is seeking a Client Care Representative/Dispatcher to ensure first-rate service and courteous interaction with customers and technicians. You will manage inbound calls, schedule appointments, and dispatch technicians as needed.

The role requires at least two years in a related field, experience with ServiceTitan, and strong Microsoft Word/Excel skills. A GED or high school diploma is required, and a background check will be conducted.

Qualifications

• Minimum of two years of experience in related industry with client care and dispatch experience.
• Experience in ServiceTitan software.
• Advanced communication and customer service skills.
• Geographical knowledge of service area and/or GPS/map reading skills.
• Experience in using Microsoft Word and Excel.
• Ability to pass a background check.

Responsibilities

• Handles incoming calls, schedules appointment windows, and holds debriefing with technicians daily.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, or problems expediently.
• Maintains the service technician schedules and dispatches technicians as service calls are completed.
• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing.
• Follows up and schedules preventive maintenance service appointments.
• Reviews completed service work orders for accuracy. Prepares invoices and timecards for processing.
• Participates in inventory administration and oversight.
• Responds to service technician requests both online and by phone.

Skills

Communication

Customer service

GPS/map reading

Education

GED or High School Diploma

Tools

ServiceTitan

Microsoft Word

Excel

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Transform Your Career with Benjamin Franklin Plumbing!

At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing opportunities to grow this business, we invite you to join our team. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment.

Client Care Representative/Dispatcher:

Ensures that the first interaction a client has with our organization is first rate in terms of service quality, and maintains a courteous demeanor with all customers and associates

Primary Responsibilities:

• Handles incoming calls, schedules appointment windows, and holds debriefing with technicians daily
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, or problems expediently
• Maintains the service technician schedules and dispatches technicians as service calls are completed
• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing
• Follows up and schedules preventive maintenance service appointments
• Reviews completed service work orders for accuracy. Prepares invoices and timecards for processing
• Participates in inventory administration and oversight
• Responds to service technician requests both online and by phone

Requirements:

• Minimum of two years of experience in related industry with client care and dispatch experience
• Experience in ServiceTitan software
• Advanced communication and customer service skills
• Geographical knowledge of service area and/or GPS/map reading skills
• Experience in using Microsoft Word and Excel
• Ability to pass a background check

Educational/Certification Requirements:

• GED or High School Diploma

Benefits:

• Competitive Pay
• Health/Vision/Dental insurance
• 401(k)
• Paid time off
• Training & Development