Client Care Representative

Benjamin Franklin Plumbing; Kendall Township (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A plumbing service company in Illinois seeks a Call Center Representative to handle incoming client calls, ensuring excellent communication and timely service notifications. Candidates should have good verbal and telephone skills, along with a high school education. Previous customer service experience is preferred. This role is crucial for maintaining client satisfaction and forming positive first impressions. Join a team that values professionalism and punctuality while enjoying a rewarding career.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience and phone sales preferred.

Responsibilities

• Answers incoming client telephone calls to create a positive first impression.
• Ensures each call is answered before the third ring using the approved greeting.
• Notifies clients if a plumber will be late.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience and phone sales preferred