Client Care Manager

FirstLight Home Care of South Jordan; South Jordan (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

A local home care provider in South Jordan seeks a Client Care Manager to conduct care consultations, manage caregiver schedules, and oversee the hiring process. This role requires a high school diploma or GED, CNA, LPN or RN certification, and at least two years of health care experience. The ideal candidate will have excellent interpersonal skills and a positive attitude. Competitive salary and flexible scheduling offered.

Benefits

Exceptional support team

Flexible schedule

Comprehensive paid training

Rewards and recognition programs

Fun working environment

Qualifications

• 2 years of related health care/home health care experience or equivalent combination of education and experience.
• Management experience required.
• Ability to find solutions to problems encountered.

Responsibilities

• Conduct care consultations with prospective clients and families.
• Manage the client intake process.
• Schedule shifts by matching caregiver qualifications to clients' needs.
• Facilitate client/caregiver introductions.
• Perform initial and ongoing in-home evaluations.
• Oversee the hiring process for caregivers.
• Support caregivers with ongoing training.
• Occasionally work shifts if necessary.

Skills

Interpersonal skills

Listening skills

Problem-solving

Positive attitude

Education

High school diploma or GED

CNA, LPN or RN Certification

Job description

Client Care Manager

At FirstLight Home Care of South Jordan, you get to do something that makes a difference in someone’s life. Our professional caregivers provide safety, comfort and companionship for the elderly and adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect, and we enrich the lives of our clients by helping them have their best day, every day.

Benefits

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule

Why You’ll Love Working for Us

• Caregivers-first mentality – Caregivers are the heart and soul of our company and we do what it takes to show appreciation and recognition for their hard work.
• Support – Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night.
• Communication – We’ll make sure you know what to do, where to go and that you have what you need to perform your job successfully.
• Flexibility – We’ll do our best to provide flexible options that work with your schedule.
• Education/Learning/Training – We offer free learning, training and development opportunities to help you grow in your position and gain professional experience for future opportunities.
• Time off – We believe it’s important to take time off to focus on your family and on self‑care.
• Fair, competitive pay

What You’ll Do

• Conduct care consultations with prospective clients and families
• Manage the client intake process
• Schedule shifts by matching caregiver qualifications and availability to clients’ needs
• Facilitate client/caregiver introductions with every new client and with every new caregiver
• Perform initial and ongoing in‑home evaluations
• Oversee the hiring process for caregivers and manage orientation/onboarding
• Work closely with caregivers to provide support, coaching and ongoing caregiver training
• Occasionally work shifts if caregivers can’t work a shift

Why You’ll Be a Great Fit

• You have a high school diploma or general education degree (GED); and two (2) years related health care/home health care industry experience and/or training; or equivalent combination of education and experience.
• Required: CNA, LPN or RN Certification
• Previous, successful management experience required
• You’re a natural leader with stellar interpersonal skills
• You are a good listener with excellent communication skills
• You make it your mission to find solutions to any problems you encounter
• Others say you have an upbeat, positive attitude
• Happiness, laughter and having fun are important to you

All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.