Client Care Manager

JEVS Care at Home; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

401(k) with match

Educational assistance

Wellness program

Job summary

PNC seeks a Client Solution Manager in Philadelphia, PA to lead sales, service and execution for client relationships within Private Bank. You will guide a team, monitor activity, and ensure adherence to internal policies while delivering exceptional client experiences.

The role emphasizes relationship management, reporting to leadership, and collaboration with internal/external partners. A degree with 3+ years of experience and 2+ years of managerial experience are typical, with comprehensive

Qualifications

• University degree and 3+ years of relevant experience.
• 2+ years of managerial experience in operations or production.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.
• Ability to manage client relationships and ensure compliance with internal policies.

Responsibilities

• Manages all sales, service and execution support for client relationships and leads staff to achieve relevant KPI's and requirements.
• Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership.
• Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and escalations.
• Manages and maintains relationships with internal/external service partners.
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

Skills

CRM software

Customer experience

Relationship management

Sales support

Leadership

Communication

Decision making

Strategic thinking

Problem solving

Education

Bachelor's degree or higher

Tools

CRM platforms

Job description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Manager within PNC's Private Bank organization, you will be based in Philadelphia, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Responsibilities

• Manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements.
• Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership.
• Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and escalations.
• Manages and maintains relationships with internal/external service partners.
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licences needed to be successful in this position.

Preferred Skills

Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented

Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Problem Management Process, Process Management, Sales Support and Administration

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Certifications

No Required Certification(s)

Licenses

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.