Client Care Liaison

Right at Home San Luis Obispo; San Luis Obispo (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k)

Opportunities for advancement

Paid time off

Training & development

Mileage reimbursement

Job summary

Right at Home San Luis Obispo seeks a Client Care Liaison who can oversee the client experience, work with clients, families, caregivers, and professionals to ensure high-quality care. The role emphasizes relationship-building, problem-solving, and staying organized in a fast-paced home-care setting.

You will assess needs, update care plans, and monitor service delivery while maintaining accurate records and coordinating with referral partners and office staff.

Qualifications

• Empathy and compassion in interactions with clients and families.
• Strong verbal and written communication; builds trust with clients and caregivers.
• Excellent organizational skills; multi-client management and deadline handling.
• Sound judgment; ability to make decisions and solve problems.
• Calm, positive demeanor in fast-paced environments.
• Comfort with office tech and learning new systems.
• Experience in home care, healthcare, senior care, or medical office environments preferred.

Responsibilities

• Oversee the client experience from start of care to ongoing relationship.
• Coordinate with clients, families, caregivers, office staff, referral partners, and professionals.
• Develop, implement, and update individualized care plans.
• Maintain regular, proactive communication to ensure services meet needs.
• Monitor care quality and address concerns as they arise.
• Identify changes in client condition and relay to appropriate team members.
• Support caregiver matching and mentor caregivers for safe, high-quality care.
• Maintain accurate client records and documentation.
• Help clients identify community resources to support continuity of care.
• Build relationships with referral partners and professionals in the community.
• Represent Right at Home professionally at events and meetings.
• Collaborate with the office team to solve problems and improve client experience.

Skills

Empathy

Communication

Relationship-building

Organization

Judgment

Conflict management

Calm under pressure

Office software

Home care experience

Education

High school diploma

Job description

Benefits

• 401(k)
• Opportunity for advancement
• Paid time off
• Training & development

Are you someone who genuinely enjoys taking care of people, solving problems, and making sure the details don't fall through the cracks?

Right at Home is looking for a Client Care Liaison to join our San Luis Obispo team. This is a hands-on, relationship-focused role for someone who can connect with clients and families, support caregivers, manage changing care needs, and help make sure we are consistently providing the level of care we promise.

We are a locally owned in-home care agency with a people-first culture and high expectations for the care and service we provide. Our office moves quickly, priorities can change throughout the day, and no two clients are exactly alike. We're looking for someone who can stay organized, communicate well, use good judgment, and remain calm and solution-focused when things don't go exactly as planned.

What You'll Do

As our Client Care Liaison, you will help oversee the client experience from the start of care and throughout the client relationship. You'll work closely with clients, families, caregivers, office staff, referral partners, and other professionals involved in a client's care.

Responsibilities include

• Conduct client assessments and help develop, implement, and update individualized care plans.
• Maintain regular communication with clients and families to ensure services continue to meet their needs and expectations.
• Monitor the quality and appropriateness of care being provided and address concerns when they arise.
• Identify changes in a client's condition, needs, or circumstances and communicate those changes to the appropriate individuals.
• Help ensure caregivers are appropriately matched and assigned based on each client's individual needs.
• Support and mentor caregivers in delivering safe, compassionate, high-quality care.
• Investigate client concerns, service issues, incidents, policy violations, and other reportable events, and assist with appropriate follow-up and resolution.
• Maintain accurate and timely client records and documentation.
• Help clients and families identify community resources that may support continuity of care.
• Build positive relationships with referral partners and other professionals throughout the community.
• Represent Right at Home professionally at community events, meetings, and programs as needed.
• Work collaboratively with our office team to solve problems and create the best possible experience for our clients and caregivers.

Who We're Looking For

This position requires someone who is comfortable taking ownership. You should be able to work independently while also communicating closely with the rest of the team.

Our ideal candidate

• Is compassionate, personable, and comfortable working directly with seniors, adults with care needs, and their families.
• Has strong communication and relationship-building skills.
• Is highly organized and able to manage multiple clients, priorities, and deadlines.
• Uses sound judgment and is comfortable making decisions and solving problems.
• Can handle difficult conversations professionally and respectfully.
• Remains calm and positive in a fast-paced environment.
• Is comfortable working both in the office and out in the community.
• Has basic computer and office skills and is comfortable learning new systems.
• Has previous experience in home care, healthcare, senior care, case management, or a medical office environment; experience in these areas is strongly preferred.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of professional work experience.
• Valid California driver's license.
• Reliable, insured personal vehicle and ability to travel throughout San Luis Obispo County for client visits and other business needs.
• Ability to meet applicable health requirements for employees who have direct contact with clients.
• Ability to read, write, speak, and understand English as required to perform the responsibilities of the position.
• Availability for occasional on-call responsibilities outside of normal office hours.

Compensation & Benefits

• $22-$28 per hour, based on experience and qualifications.
• Paid time off.
• Mileage reimbursement for business-related travel.
• Training and professional development.
• Opportunities for growth and advancement.

Why Right at Home

We believe great care starts with great relationships. Our clients and families are trusting us during times when they often need support the most, and we take that responsibility seriously.

We also know that providing excellent care takes a team. We work hard, communicate openly, support one another, and expect everyone on our team to take ownership of their role.

If you are looking for a position where you can build relationships, solve problems, support caregivers, and have a direct impact on the quality of care people receive in their homes, we would love to hear from you.