Client Care Coordinator - Veterinary Front Desk

Broadway Veterinary Clinic; Bangor (ME); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Broadway Veterinary Clinic in Bangor, ME is hiring a full-time Front Desk Receptionist to be the first point of contact for our veterinary clients. You will excel in a fast-paced environment, communicate clearly, and are passionate about animal care.

Benefits include medical, dental, and vision insurance, paid time off, 401(k) for full-time staff, and employee pet discounts. Salary ranges from $17.00–$21.00 per hour, depending on experience and qualifications.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Communication

Customer service

Job description

Broadway Veterinary Clinic in Bangor, ME is hiring a full-time Front Desk Receptionist to be the first point of contact for our veterinary clients. You will excel in a fast-paced environment, communicate clearly, and are passionate about animal care.

Benefits include medical, dental, and vision insurance, paid time off, 401(k) for full-time staff, and employee pet discounts. Salary ranges from $17.00–$21.00 per hour, depending on experience and qualifications.