Client Care Coordinator (Day Services)

Pioneer Center Group; Huntley (IL); On-site; USD 27,276 - 38,848; Full time

Job summary

Pioneer Center Group is hiring a Day Program Client Care Coordinator in Huntley, IL. This role supports adults with Intellectual Disabilities in Day Programs, advocating for clients and ensuring quality of life and progress toward goals.

You will collect data, coordinate with families, complete required forms, and ensure HIPAA compliance while maintaining confidentiality. The position requires a QIDP certification path and a commitment to DHS standards.

Qualifications

• Bachelor's degree in a human services field required.
• 1+ year experience with individuals with developmental disabilities.
• Proficient in Microsoft Office and collaboration tools.
• QIDP certification or eligibility to obtain it.

Responsibilities

• Manage a caseload within DHS community day guidelines.
• Coordinate with guardians/families and agency staff.
• Complete monthly reviews and documentation in the EHR system.
• Ensure compliance with HCBS, DHS, and related audits.
• Collect data, track goals, and report to supervisor.

Skills

Accountability

Adaptability

Confidentiality

Creative thinking

Decision making

Ethics

Relationship building

Teamwork

Education

Bachelor's Degree in Human Services or related field

Tools

Microsoft Office

Microsoft Teams

SmartCare

Job description

Job Location: Bright Program - Huntley, IL 60142
Salary Range: $24.00 - $24.00 Hourly

• Department: IDD
• Job Status: Full Time
• FLSA Status: Non-Exempt
• Reports To: Community Day Case Management Coordinator
• Grade/Level: 4
• Travel Required: 5%
• Job Type: Regular
• Positions Supervised: None
• Work Schedule: M-F 40 hours/week (Hours may vary)

Position Summary

The Day Program Client Care Coordinator supports adults with Intellectual Disabilities in Pioneer Center Day Programs. The Coordinator serves as the primary advocate for each client, ensuring compliance, quality of life, and progress toward goals set through the Person-Centered Planning Process. The role collects data to evaluate program effectiveness, efficiency, and stakeholder satisfaction.

Essential Functions

• Carries a caseload within DHS community day guidelines.
• Establishes contact with guardians and/or family members and facilitates communication between families and agency staff.
• Completes monthly service reviews, implementation strategies, ICAPs, CIRs, progress notes/billing, and consents, entering all information via the Agency’s EHR system.
• Possesses knowledge of entitlements and serves as a resource to clients, families, and other agencies.
• Prepares all relevant paperwork and presents at the Human Rights Committee (HRC) as needed.
• Ensures compliance with auditors such as BQM, BALC, CARF, HCBS (DHS), etc.
• Generates and collects program data, writing client goals, training staff on goals, monitoring, and collecting data.
• Informs the direct supervisor of all conditions that may be detrimental to the client’s well‑being.
• Conducts all phases of client service in compliance with confidentiality laws and HIPAA.
• Leads a program based on HCBS Settings Rules requirements for the Day Program.
• Possesses excellent verbal and written communication skills.
• Maintains regular, reliable, predictable attendance.
• Maintains continuing education as required per DHS after QIDP certification is obtained.
• Performs all other duties as assigned by the direct supervisor.

Position Qualifications

• Accountability & Dependability – Takes personal responsibility and achieves results with little oversight.
• Adaptability and Flexibility – Adapts to changing business needs.
• Confidentiality – Maintains strict confidentiality of financial and agency information.
• Creative & Innovative Thinking – Develops fresh solutions to workplace challenges.
• Decision Making & Judgment – Makes timely, informed decisions considering facts and risks.
• Ethics & Integrity – Earns trust through honesty and professionalism.
• Relationship Building – Builds constructive working relationships and client/customer satisfaction.
• Teamwork – Promotes cooperation and commitment within a team.

Skills & Abilities

• Education: Bachelor's Degree (four-year college or technical school) in Human Services or related field such as sociology, special education, psychology, or criminal justice.
• Experience: 1+ years working directly with individuals with a developmental disability.
• Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Teams, and SmartCare.
• Certifications & Licenses: QIDP Certification or eligibility to become a QIDP following Department of Human Services standards.
• Other Requirements:
• Must have and maintain a valid driver's license.
• Must obtain 12 CEUs annually to maintain QIDP certification.
• Ability to use phone, fax, copier, and file as required.
• Must meet agency driver safety requirement: personal vehicle insurance limits of $50,000 bodily injury per person, $100,000 bodily injury per accident, $50,000 property damage.

Physical Demands

Requires frequent standing, walking, sitting, manual tasks such as lifting, carrying, reaching, bending, grasping, and speaking. Tasks may involve occasional lifting of 10–20 lbs and repetitive activity varying from 33% to 66% of the time.

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound – Ability to hear verbal communication.
• Sense of Touch
• Use of Personal Protective Equipment (PPE) – Universal precautions.
• Sense of Balance

Work Environment

General office environment with occasional driving. Frequent interaction with stakeholders including supervisors, co‑workers, clients, the general public, and external agencies.