Client Care Coordinator (Brooklyn and Queens)

CAMBA; New York (NY); On-site; USD 67,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer-

Job summary

CAMBA in Brooklyn/Queens, NY seeks a Client Care Coordinator to provide counseling and support to clients and families. The role involves intake assistance, confidentiality, and collaboration with case managers to connect clients with community resources.

The LMSW license must be obtained within 12 months, with ongoing requirements for licensure. This is a full-time position offering comprehensive benefits and a strong commitment to client-centered care.

Qualifications

• Licensed Master Social Worker (LMSW) required within one year of hire date.
• Maintain licensure throughout employment in this role and CAMBA positions.
• Bilingual abilities are a plus.

Responsibilities

• Provide individual and/or group counseling to help clients and families develop healthy relationships.
• Counsel on issues such as abuse, family dynamics, substance use, and trauma-related health.
• Maintain client confidentiality and adhere to safety protocols.
• Assist clients with CAMBA intake applications and required forms.
• Prepare biopsychosocial evaluations within 30 days of entry and update per regulations.
• Lead group counseling sessions and psychoeducation for social development.

Skills

Counseling

Client advocacy

Confidentiality

Crisis assessment

Education

LMSW

MSW

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

Position: Client Care Coordinator

Reports To: Client Care Supervisor

Location: Brooklyn and Queens, NY

What The Client Care Coordinator Does:

The person filling this position is expected, under general supervision, to: (1) provide individual and/or group counseling services to assist clients and their families to achieve healthy relationships, emotional stability, personal development and/or adjustment; and, (2) counsel clients regarding issues such as:
abusive behavior, family dynamics, healthy personal choices, substance abuse, mental and physical health/trauma related issues; including the following:

The person filling this position is expected, under general supervision, to: (1) provide individual and/or
group counseling services to assist clients and their families to achieve healthy relationships, emotional
stability, personal development and/or adjustment; and, (2) counsel clients regarding issues such as:
abusive behavior, family dynamics, healthy personal choices, substance abuse, mental and physical
health/trauma related issues; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Assist clients in completing all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients’ families.
• Prepare initial biopsychosocial evaluation within 30 days of client entry and update according to regulations.
• Provide a range of "instant response" services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plan (ILP), including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of clients and client families’ to arrange for medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures.
• Attempt to alter clients’ and their families’ attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in clients life to ensure collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients’ progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document client contact via progress notes within 48 hours.

Minimum Education/Experience Required:

• Licensed Master Social Worker (LMSW) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II fails to obtain the LMSW within one year of the date of hire, the orientation period may be extended for six months at CAMBA’s discretion. If the Client Care Coordinator fails to obtain the required LMSW on CAMBA’s required timeline, they will be terminated.

Preferred Qualifications:

• LMSW or MSW
• Sensitivity and awareness of working with homeless and vulnerable populations is a plus.
• Bilingual is a plus

Other Requirements:

• Complete pre-employment requirements such the State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
• TB test required.
• Ability to maintain clearances throughout the duration of employment.
• Required to become First Aid/CPR certified.
• Required to become certified in overdose prevention.
• Licensed Master Social Worker required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required.

Compensation:

$67,000 – $74,160 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status:

Full-time (35 hours per week)

Benefits:

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.