Client Care Coordinator

ComForCare; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

ComForCare in Oklahoma City seeks a Client Care Coordinator to guide families through care decisions and build trusted relationships from the first contact. You will respond to inquiries, conduct initial visits, complete onboarding, and support ongoing client satisfaction with care plan updates as needed.

This role blends client care, communication, and internal sales, requiring compassionate professionalism.

Qualifications

• High school diploma or GED; associate or bachelor's degree preferred.
• Ability to maintain professional, friendly communication with clients and families.
• Ability to safely enter client homes and move within typical spaces.

Responsibilities

• Respond to new inquiries with guidance on service options.
• Conduct initial in-home or virtual visits to explain services and gather care information.
• Complete onboarding visits including care plan reviews and required documentation.
• Follow up with prospective clients and ensure service start.
• Document all client interactions according to office policy and support retention.

Skills

Client communication

Relationship building

Guided care planning

Education

High School Diploma or GED; associate/bachelor preferred

Job description

We are looking for a friendly, organized, and relationship-focused Client Care Coordinator to join our team. This role is ideal for someone who enjoys guiding families through care decisions, building trust with clients, and ensuring they feel supported from their very first interaction with us. The position blends client care, communication, and internal sales by responding to new inquiries, completing introductory visits, and maintaining strong relationships with existing clients. If you thrive in a role where compassion meets professionalism and you enjoy making a real difference for families, this position will be a great fit.

Primary Responsibilities

• Responding promptly to new inquiries and providing clear guidance on service options
• Conducting initial in-home or virtual visits with prospective clients to explain services and gather care information
• Completing onboarding visits for new clients, including care plan reviews and required documentation
• Following up with prospective clients who have not yet begun services
• Performing regular check-ins with existing clients to ensure satisfaction and identify evolving needs
• Communicating client updates to office staff and caregivers
• Documenting all client and prospect interactions according to office policy
• Supporting client retention by assisting with care plan updates or service adjustments

Secondary Responsibilities

• Regularly communicating with supervisor and office staff
• Supporting workflow related to scheduling or client needs when appropriate
• Following up with families, prospective clients, and referral partners
• Clocking in and out of assignments according to office policy
• Performing other reasonable duties as assigned

Special Qualifications

• Ability to conduct urgent or last-minute client visits when needed
• Ability to drive to client homes for assessments, follow-ups, or satisfaction visits
• Ability to assist with unexpected client care changes or transitions on short notice

Potential Qualifications

• Participate in community outreach or relationship-building visits with referral partners
• Attend occasional marketing or introductory events
• Provide after-hours follow-up for urgent client needs when scheduled

Potential Schedules

We are a business which operates 24/7 and 365 days a year. The position is primarily served between Monday through Friday, approximately 8:00 a.m. to 4:30 p.m. This role also includes being on call every third week and weekend, providing phone support and conducting in-person visits when necessary to support client care needs. Weekend availability is also necessary when a client requires a service start over a weekend.

Essential Qualifications

An individual must possess the minimum education, experience, and skills to perform the primary and secondary responsibilities the job requires.

Additional Qualifications Include

• High School Diploma or GED, associate’s or bachelor’s degree preferred
• Ability to maintain professional, friendly communication with clients and families
• Ability to adapt to different home environments
• Ability to safely enter client homes and move within typical household spaces
• Ability to treat all clients and their property with dignity and respect
• Ability to follow verbal and written instructions
• Ability to recognize and communicate changes in client condition or concerns
• Ability to hear clients, alarms, and instructions from staff or family members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Live your best life possible while helping others live theirs.

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

ComForCare Commitment

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.