Client Care Coordinator

Wheeler Health; New Britain (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Life and AD&D insurance

403(b) Plan

Education reimbursement

Training and development

Productivity incentive

Paid time off

EAP

Job summary

Wheeler Clinic seeks a Client Care Coordinator in New Britain, CT to support client engagement and act as liaison with DOC/CSSD referral sources. The role requires timely correspondence, data entry, and assisting uninsured clients with Medicaid applications as needed.

The position is full-time with a pay rate of $20 per hour, offering comprehensive benefits and opportunities for education reimbursement and professional development.

Qualifications

• High School diploma required with 2 years of progressively responsible work experience.
• Bachelor's degree preferred.
• Demonstrates attention to detail and professional communication.

Responsibilities

• Liaises between the program and the DOC or CSSD referral source and acts as point of contact.
• Coordinates with staff, referral sources and clients to support engagement and retention.
• Provides outreach to hard-to-engage clients and facilitates orientation as needed.
• Maintains timely and accurate documentation, reports and data entry in required systems.
• Ensures timely communications with referral sources and prepares required reports and releases.

Skills

Attention to detail

Professional communication

Data entry

Education

High School diploma

Bachelor's degree preferred

Job description

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

Position Summary

The Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DOC or CSSD-related correspondence, reporting and data entry as required by program, and may maintain data in CDCS as required. The Client Care Coordinator also assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program.

RATE $20

Education And Experience/Qualifications

High School diploma with 2 year of progressively responsibly work experience is required. Bachelors degree preferred.

Demonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication.

LOCATION

New Britain, CT

SCHEDULE

Full time

Employee Benefits

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth

• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony

• Recharge with generous paid time off, including:
  • 15 vacation days per year to explore and recharge
  • 8 sick days per year for your well-being
  • 2 personal days per year for your personal needs
  • 2 floating holidays per year to celebrate what matters to you
  • 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

Essential Duties And Responsibilities

Serves as liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.

Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.

Provides outreach and support to the difficult-to-engage clients by facilitating an orientation session if required by program and has ongoing communication with clients and their referral sources.

Greets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability.

If program specified, greets uninsured clients in a professional manner, providing clear explanation of CSSD funds for services per contract and Medicaid application process, and provides other assistance as needed.

Maintains accountability to ensure administrative functions and daily procedures are prioritized.

Performs complex and routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.

If program specified, provides timely and accurate complex data entry to maintain CDCS system, adhering to contract guidelines.

If program specified, tracks Medicaid application process via CSSD Reporting system as required by program.

If program specified, manages data timeliness and accuracy on an ongoing basis.

Communicates in a positive and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls if necessary.

Provides timely and accurate reporting (e.g., court reports, monthly reports, status updates and tox results, as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards, contain accurate information and meet other contract requirements.

Obtains and verifies releases to maintain timely communication with referral sources.

Attends team meetings and participates in client centered, strengths based presentations/discussions.

Coordinates with Program Manager in facilitating all state and funder requirements.

Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.