Client Care Coordinator

Bert Nash Community Mental Health Center; Lawrence (KS); On-site; USD 25,830 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

KPERS retirement

Life insurance

Employee Assistance Program (EAP)

Paid time off

Job summary

Bert Nash Community Mental Health Center is seeking a Client Care Coordinator to serve as the first point of contact, ensuring a professional, welcoming front office. The role supports timely access to behavioral health services and coordinates scheduling across therapy and psychiatry.

Responsibilities include greeting clients, check-in, insurance verifications, and maintaining confidential records. The position emphasizes trauma-informed communication and strong teamwork with clinicians and

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service, medical office, behavioral health, or administrative experience preferred.
• Experience with scheduling systems, EHR platforms, and insurance verification preferred.
• Ability to remain calm in high-stress situations.
• Professional boundaries and confidentiality awareness.
• Trauma-informed and culturally responsive communication practices.
• Ability to sit or stand for extended periods.
• Frequent use of computers, phones, and office equipment.

Responsibilities

• Greet clients, families, visitors, and vendors in a professional, welcoming, and confidential manner.
• Check clients in for appointments and notify clinical staff of arrivals.
• Schedule, reschedule, cancel, and backfill appointments for therapy, psychiatry, and other behavioral health services.
• Manage provider schedules to maximize appointment utilization and reduce gaps.
• Maintain HIPAA compliance and client confidentiality standards.
• Answer and route incoming phone calls using multi-line phone systems.

Skills

Customer service

Communication

Calm under pressure

Trauma-informed care

Problem-solving

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Billing software

Job description

Pay is commensurate with experience within a range of $18.75 - $23.00 per hour. Full time, non-exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.

Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.

The Client Care Coordinator serves as the first point of contact for clients, families, visitors, and referral partners entering the organization. This role is responsible for delivering a professional, welcoming, and trauma-informed front office experience while ensuring efficient patient access, scheduling coordination, documentation compliance, and communication between clinical and administrative teams.

This position plays a critical role in maintaining daily front office operations and supporting timely access to behavioral health services.

Responsibilities

include but not limited to:

Client Experience & Front Desk Operations

• Greet clients, families, visitors, and vendors in a professional, welcoming, and confidential manner
• Check clients in for appointments and notify clinical staff of arrivals
• Maintain a calm and professional environment for clients who may be experiencing emotional distress or crisis situations
• Schedule, reschedule, cancel, and backfill appointments for therapy, psychiatry, and other behavioral health services
• Manage provider schedules to maximize appointment utilization and reduce gaps

Registration, Insurance & Financial Responsibilities

• Verify demographic information and other required documentation at each visit
• Collect co-pays, balances, and other payments while maintaining accurate documentation
• Process payment transactions and maintain financial accountability standards

Administrative & Operational Support

• Answer and route incoming phone calls using multi-line phone systems
• Monitor EHR alerts, documentation requirements, and client account updates
• Communicate effectively with therapists, case managers, psychiatric providers, nursing staff, billing teams, and leadership
• Maintain HIPAA compliance and client confidentiality standards
• Complete additional duties as assigned based on operational needs

Qualifications

include but not limited to:

• High school diploma or GED required
• Minimum 2 years of customer service, medical office, behavioral health, or administrative experience preferred
• Experience working in healthcare, behavioral health, or human services strongly preferred
• Experience with scheduling systems, EHR platforms, and insurance verification preferred
• Ability to remain calm in high-stress situations
• Problem-solving skills
• Professional boundaries and confidentiality awareness
• Trauma-informed and culturally responsive communication practices
• Ability to sit or stand for extended periods
• Frequent use of computers, phones, and office equipment