Client Care Center-Consumer AS&C

Truist; Orlando (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Vacation and sick days

Paid holidays

Job summary

Truist in Orlando is seeking a client services specialist to handle incoming calls for routine inquiries about products, procedures, and policies for new and existing clients. You will use available tools to deliver a differentiated client experience and to track unresolved issues for timely follow-up.

Shifts may vary between 10:00 AM and 8:00 PM ET, including evenings, weekends, and holidays as business needs require.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of client servicing experience (call center, retail, hospitality, etc.).
• Proficiency in computer applications and effective written and verbal communication.
• Regulatory requirements for Loan Originator Compensation under TILA

Responsibilities

• Deliver exceptional client service and create a differentiating client experience.
• Investigate and resolve client requests for Care Center, branches, or other lines of business.
• Educate clients on bank products and services using a consultative approach.
• Identify and elevate bank errors or regulatory concerns posing risk.
• Inform clients about self-service options via Truist technologies.
• Follow policies, procedures, regulations, and laws to protect clients and Truist.
• Participate in ongoing education and BRG activities as required.

Skills

Computer proficiency

Interpersonal skills

Problem solving

Multi‑platform use

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Job description

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients. Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution. Servicing specialists act as client advocates to track client complaints and feedback regarding Truist, our teammates, products and vendors.

Schedules may vary and include shifts between 10:00 AM and 8:00 PM Eastern Time, including evenings, weekends, and holidays as business needs require.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 1. Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
• 2. Investigate and provide resolution to clients' requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
• 3. Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
• 4. Identify and elevate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
• 5. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
• 6. Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk.
• 7. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities.

Qualifications

• High School diploma, or equivalent education and related training or experience
• One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
• Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
• Proficiency in written and verbal communications (including grammar and spelling)
• Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Preferred Qualifications

• Prior experience working in a call center or high volume/fast-paced work environment
• Prior experience in a client-facing role
• Background in supported departments and/or products

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist's generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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