Client Care Advocate

Brown & Brown Insurance; Florida; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k matching

Tuition reimbursement

Paid time off

Job summary

Brown & Brown, Inc. in Maitland, FL is seeking a Client Care Advocate to join our growing team. The role provides daily account management support in the Service Division and involves assisting with enrollment processing, billing reconciliation, and COBRA compliance.

The ideal candidate will have 1–3 years in a similar role, strong organizational and communication skills, and experience with MS Office and benefits platforms. Travel for client meetings may be required.

Qualifications

• High school diploma or equivalent required.
• 1–3 years experience in a similar position.
• Bachelor’s degree preferred.
• Proficiency in MS Office and standard computer applications.
• Knowledge of BenefitPoint and ImageRight preferred.

Responsibilities

• Provide excellent customer service to the clients’ employee membership and carrier teams.
• Research and resolve employee claim and enrollment inquiries in a timely manner.
• Educate client employees on medical, dental, vision, and other benefit programs and COBRA requirements.
• Stay current on health benefits products, services, and enrollment technology systems.
• Assist with documentation and client communications to ensure compliance and accuracy.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

BenefitPoint

ImageRight

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Client Care Advocate to join our growing team in Maitland, Fl!

The Client Care Advocate role provides daily account management support in the operations of the Service Division.

How You Will Contribute:

• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.




• Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.




• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.




• Understand health and benefits products, services, and tools to educate client membership of what is available through their existing program(s).




• Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)




• Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.




• Assist in the documenting of service information into the internal management databases.




• Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.




• Assist with open enrollment meetings.




• May require travel for client/enrollment meetings.

Licenses & Certifications:

• Life and Health License (preferred)

Skills & Experience to be Successful:

• High school diploma or equivalent




• Excellent organizational, verbal, and written communication skills




• Strong interpersonal and professional skills




• 1 - 3 years experience in a similar position




• Bachelor’s degree (preferred)




• Computer skills to include proficient knowledge of MS Office environment (preferred)




• Working knowledge of BenefitPoint and ImageRight (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance


• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement


• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services


• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.