Client Business Manager - InStore

Quad; Fox Point (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Paid time off

Job summary

Quad, a global marketing experience company, is seeking a Client Business Manager (CBM) to own in-store client relationships and drive new business opportunities from revenue teams. You will develop value propositions, draft scope of work, and present solutions to clients.

You will collaborate with internal teams, manage opportunities from RFPs to renewals, coordinate pricing and scheduling, and ensure exceptional client experiences while growing account revenue for the In-Store channel.

Qualifications

• 3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience
• Experience with major enterprise client management and cross-functional collaboration
• Ability to communicate, present and influence at all levels of an organization, including executive levels

Responsibilities

• Own the client relationship for prospective and new business opportunities to grow account revenue for the In-Store channel
• Develop client-focused solutions using Quad’s In-Store Experience offerings
• Manage opportunities from RFPs, Scope of Work generation, pricing requests, scheduling and order management
• Collaborate with internal leadership on strategic accounts to drive incremental sales and retain revenue
• Build lasting client partnerships and effectively communicate value proposition at all levels

Skills

Client relationship management

Strategic selling

Communication skills

Sales process expertise

Tools

Salesforce

Workfront

PEGA

Highspot

Excel

PowerPoint

Job description

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Client Business Manager (CBM) is the key In-Store Subject Matter Expert (SME) and strategic sales conduit for prospective client leads and new business opportunities brought forth from revenue teams outside of the In-Store business area. These revenue teams may include, but are not limited to: Managed Services, Business Development, Enterprise Solutions, Strategic Accounts, and Sales Operations leads.The CBM must effectively partner with clients to understand their business needs and objectives and effectively develop a relevant value proposition through discussions, proposals, Scope of Work creation and presentations.

KEY RESPONSIBILITIES

• In collaboration with internal teams, own the client relationship for prospective and new business opportunities to grow and develop account revenue for the In-Store channel while providing an exceptional client experience.


• Develop client-focused, differentiated and achievable solutions using Quad’s robust In-Store Experience offering which includes, but is not limited to: In-Store Marketing, Fulfillment, Packaging, Agency Services, Client Technology ,Testing Methodologies and Managed Services


• Ownership role over specified active accounts inclusive of organic growth, sales retention and contract renewals.


• Collaborate with Strategic VP’s on strategic accounts to secure incremental sales growth, sustain existing revenue and sell


• Oversee prospective and new business account support responsibilities including RFPs, Scope of Work generation, design requests, pricing requests, scheduling, order submission and order management


• Work closely with plant and administrativeteams to collaborate on strategy, efficiencies and cost improvement opportunities - create good internal partners.


• Articulate Quad’s value proposal and position against competitors


• Manage multiple deliverables, while engaging all stakeholders effectively throughout execution of work


• Build and maintain strong, long-lasting customer relationships that ensures client satisfaction


• Effectively and proactively communicate the value proposition to all levels of an organization, including executive and C-level through discussions, proposals and presentations


• Partner with clients to understand their business needs & objectives


• Maintain a solid understanding of clients’ brands/products/markets


• Deep understanding of market verticals


• Facilitate joint strategic planning with clients to define mutual expectations, initiatives, and KPI’s

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Experience:3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience

Travel: Occasional travel is required based on business need.

Knowledge, Skills & Abilities:

• Manage sales activity through Quad Systems (Salesforce, Workfront, PEGA, Highspot, etc)


• Proficient in Excel and PowerPoint


• Ability to communicate, present and influence at all levels of an organization, including executive and C-level


• Proven ability to drive the sales process from plan to close


• Proven ability to articulate Quad’s value proposition, and position against competitors


• Demonstrable experience developing client-focused, differentiated and achievable solutions


• Excellent listening, negotiation and presentation skills


• Excellent verbal and written communications skills

• We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.