Client Banking & Accounts Specialist

Worthington Bank; Sundance (WY); On-site; USD 40,000 - 52,000; Full time

Job summary

Worthington Bank seeks a Financial Services Specialist to support the Lobby Services team at Sundance Square, Downtown Fort Worth. You will open and close customer accounts, respond to inquiries, and assist with maintenance such as name changes and address updates, while delivering courteous service.

You'll explain bank products, support the teller line as needed, ensure compliance with policies and regulations, and uphold safety standards while building trusted relationships with clients.

Qualifications

• High school education or equivalent is required.
• Personal Banker experience is required, including teller.
• Expertise should include computer skills including a thorough understanding of bank technology systems.
• Working knowledge of Microsoft software products is necessary.
• Good organizational and interpersonal skills are all needed.
• The ability to balance several ongoing projects simultaneously and customer relationships is required.
• Strong oral and written communications skills for communicating and building relationships with internal and external customers is important.
• Willingness to travel to other locations based upon staffing needs is necessary.

Responsibilities

• Open and close customer accounts and assist with account inquiries.
• Assist in the teller line as needed and support maintenance activities (name changes, address updates, product changes).
• Explain bank products and services to customers and help meet their financial needs.
• Resolve customer requests and questions promptly, courteously, and professionally while ensuring compliance with regulations and bank policies.

Skills

Customer service

MS Office

Communication

Organizational skills

Interpersonal skills

Problem solving

Travel willingness

Education

High school diploma or equivalent

Tools

Banking technology systems

Job description

Financial Services Specialist

JOB TITLE: Financial Services Specialist

REPORTS TO: Lobby Services Manager

DEPARTMENT: Lobby Services

LOCATION: Sundance Square, Downtown Fort Worth

JOB OVERVIEW: Has extensive knowledge of deposit accounts such as Commercial and Consumer Checking, Savings, Money Market, CD’s, IRA, HSA, Safe Deposit Boxes, and Treasury Management products. Responsible for performing a broad variety of financial services such as opening and closing accounts, assisting clients with account inquiries, account maintenance such as name change, address updates, product changes, and assist in the teller line as needed. Presents and explains bank products and services to customers and assists in meeting their financial needs. Resolves customer requests and questions promptly, courteously, and professionally. Ensures compliance with regulations, bank policies, and safety and security procedures. Performs other tasks as required or assigned.

JOB SPECIFICATIONS: High school education or equivalent is required. Personal Banker experience is required, including teller. Expertise should include computer skills including a thorough understanding of bank technology systems. Working knowledge of Microsoft software products is necessary. Good organizational and interpersonal skills are all needed. The ability to balance several ongoing projects simultaneously and customer relationships is required. Strong oral and written communications skills for communicating and building relationships with internal and external customers is important. Frequently requires problem solving. Willingness to travel to other locations based upon staffing needs is necessary.

EXTERNAL CONTACTS: Frequent contact with customers both in person and over the phone.

INTERNAL CONTACTS: Frequent contact with all Bank personnel.

DECISION MAKING RESPONSIBILITIES: Day to day customer services issues.

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.