Client Associate - Neuberger Wealth

nb; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Neuberger Wealth in New York seeks a Client Associate to deliver comprehensive operational support for a high-net-worth client base, coordinating daily transactions, documentation, and account maintenance. You will liaise with Wealth Advisors, Portfolio Managers, and Operations, providing timely reporting and proactive client service.

A 2+ year track record in financial services and Series 7/66 licenses within 180 days; strong Excel and Salesforce skills are preferred.

Qualifications

• 2+ years of proven client service/support in the financial services industry.
• An undergraduate degree; Series 7 and 66 licenses required within 180 days.
• MBA, CFA, CFP, or CIMA helpful but not required.
• Proficiency with Microsoft Office; Salesforce experience preferred.
• Broad knowledge of Wealth Management, financial products and services.
• Exceptional written and verbal communication with strong interpersonal skills.
• Ability to organize, prioritize, and manage multiple tasks with deadlines.

Responsibilities

• Provide ongoing operational support for the team's client base by handling daily transactions and inquiries within deadlines.
• Liaise between Wealth Advisors, Portfolio Managers, Operations, and clients.
• Open client accounts and assist with required documentation and account maintenance tasks.
• Perform account maintenance tasks (transfers, changes, billing, etc.).
• Maintain proactive client contact regarding documents, trade activity, and performance.
• Monitor account activities using in-house portfolio systems.
• Provide customized reporting and analysis to clients or the team.
• Maintain accurate client files and new business pipeline in Salesforce.

Skills

Client service

CRM (Salesforce)

Microsoft Office

Communication skills

Financial services knowledge

Education

Bachelor's degree

Series 7 license

Series 66 license

Tools

Salesforce

Job description

Position Overview

Neuberger Wealth is Neuberger's direct-to-client wealth and investment management business. Managing $70b+ in client assets across 40+ seasoned wealth and investment teams, with access to a deep breadth of customized investment solutions, the platform is truly unique in the industry.

The Client Associate will deliver comprehensive operational support and serve as a trusted resource for clients and an experienced Wealth Advisor Team. The Client Associate enhances the client experience by assisting with the service, maintenance, and growth of the team's high-net-worth client base. We are seeking a seasoned professional with exceptional communication and interpersonal skills who possesses a deep understanding of operational processes and workflows. This role offers an opportunity to significantly contribute to the team's success and client satisfaction.

Primary Responsibilities

• Client Service : Provide ongoing operational support for the team's client base by managing daily transactions and inquiries accurately and within established deadlines, ensuring compliance with firm policies and federal regulations
• Liaison : Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients
• Client Support : Offer daily support for the team's client base, including opening client accounts, assisting with required documentation, and performing comprehensive account maintenance tasks
• Account Maintenance : Perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders
• Client Interaction : Maintain regular and proactive contact with clients regarding new account documents, LOAs, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.
• Account Monitoring : Oversee account activities including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc., using various in-house portfolio systems
• Client Reporting : Provide customized reporting and analysis to clients or the Wealth Advisor team on a regular or ad hoc basis
• Data Management : Maintain accurate and detailed client files, account information, and new business pipeline in the Salesforce database
• Professional Development : Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Experience & Skills Qualifications

2+ years of proven client service/support or related experience in the financial services industry

An undergraduate degree and Series 7 and 66 licenses (required within the first 180 days)

Additional certifications such as MBA, CFA, CFP, or CIMA are beneficial but not required

Proficiency with Microsoft Office and prior CRM experience preferred, particularly with Salesforce

Broad knowledge of Wealth Management, financial products, and services

Exceptional written and verbal communication skills, with strong interpersonal and client servicing abilities

Ability to organize, prioritize, manage multiple tasks, and keep the team informed on open items

Detail-oriented, well-organized, and capable of managing multiple tasks simultaneously

Ability to adapt to a rapidly changing and fast-paced business environment

Capable of operating effectively and working under pressure with tight deadlines

A proactive attitude and ability to work collaboratively

Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $75,000-$85,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and dete