Client Associate - Desert Hills, CA

tcbrands; Cabazon (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain exceptional in-store sales and service, promoting a culture of growth and profitability. You will connect with clients, retain repeat customers, and stay informed about seasonal apparel details including fit and fabric.

You will participate in events, CRM activities, and ensure service standards while maintaining a welcoming store environment and a productive team dynamic.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Proficient in MS Office and POS systems.
• Strong written and verbal communication skills; able to escalate when needed.

Responsibilities

• Maintain in-store sales and service experience to meet sales, KPIs and profitability.
• Connect with in-store clients and build repeat customer base.
• Maintain knowledge of apparel and fits for the season.
• Participate in-store events, CRM activity and marketing initiatives to drive repeat business.
• Adhere to client service standards and company policies.
• Foster a friendly environment for in-store guests.
• Maintain store cleanliness and organization.

Skills

Written communication

Verbal communication

Independent decision-making

Flexibility

Education

1+ year client services experience

Tools

Microsoft Office

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or **escalate** when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

• 16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity