Client Analytics Manager

Mbms Llc; Newark (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

MBMS seeks a Client Analytics Manager to turn data into strategic client insights and foster strong relationships with healthcare practices. You will analyze financial performance, identify opportunities, and present actionable dashboards that drive client success.

You will collaborate with MBMS teams, stay ahead of industry trends, and help clients optimize contracts and reimbursement, including travel to client sites and MBMS offices as needed.

Qualifications

• Bachelor’s degree in healthcare analytics, business, or a related field.
• Strong proficiency with Excel and Power BI.
• Experience in healthcare revenue cycle or analytics is a plus.

Responsibilities

• Build client relationships and act as trusted advisor.
• Analyze revenue cycle data and present insights.
• Develop reports and dashboards for clients.
• Collaborate with internal MBMS teams on client solutions.

Skills

Excel

Power BI

Data analytics

Financial reporting

Client relationship

Communication

Problem solving

Education

Bachelor's degree

Tools

Power BI

Excel

Job description

Make Data Matter. Build Relationships. Drive Client Success.Are you someone who loves turning data into insights, solving problems, and building strong client relationships?MBMS is looking for a Client Analytics Manager (CAM) who can do more than analyze numbers—you’ll use data, communication, and business insight to help our healthcare clients make smarter decisions and improve their financial performance.As a Client Analytics Manager, you’ll serve as a trusted advisor and strategic partner to our clients. You’ll work closely with healthcare practices to understand their challenges, identify opportunities, translate complex information into meaningful insights, and help deliver solutions that make a measurable difference.This is an ideal opportunity for someone who enjoys a combination of analytics, healthcare, client consulting, relationship management, and problem-solving.What You’ll DoBe a Trusted Client PartnerBuild strong, lasting relationships with healthcare practices and their leadership teams.Serve as a knowledgeable, responsive resource and advocate for your clients.Meet with clients to discuss performance, challenges, opportunities, and industry trends.Present financial and operational insights in a way that is clear, meaningful, and actionable.Identify opportunities to enhance services and create additional value for clients.Turn Data Into StrategyAnalyze revenue cycle and month-end financial results.Identify trends in revenue, payer mix, procedure mix, charges, and other key performance indicators.Develop revenue projections and cash-flow analyses.Benchmark client performance against comparable organizations and industry data.Conduct carrier impact analyses and annual fee schedule reviews.Develop recommendations based on your findings.Solve Problems & Identify OpportunitiesProactively identify client challenges, opportunities, and potential threats.Partner with internal teams to develop practical solutions.Communicate significant issues proactively, including the cause, expected timeframe, financial impact, resolution plan, and prevention strategies.Facilitate special projects and initiatives that improve client outcomes.Bring forward ideas that can improve services for both individual clients and MBMS as a whole.Build Reporting & Business IntelligencePrepare monthly, quarterly, and year-end financial reporting packages.Develop ad-hoc reports and analyses based on client needs.Create meaningful dashboards and visualizations using Microsoft Power BI.Utilize advanced Excel capabilities, including formulas, pivot tables, and charts.Support data validation and integrity.Help streamline reporting and develop new KPIs, measures, aggregations, and dynamic visualizations.Provide training to internal and external teams on reporting tools.Support Payer Contract AnalysisPartner with the Contract Variance Manager to review third-party payer contracts.Analyze contract terms and fee schedules.Monitor reimbursement and audit payments against contracted rates.Communicate findings and opportunities to clientsStay Ahead of Healthcare TrendsYou’ll be expected to stay informed about changes and trends affecting the healthcare industry, revenue cycle management, reimbursement, and medical practice operations—and bring that knowledge to your client relationships.What We’re Looking ForWe’re looking for someone who is:Analytical – You enjoy digging into data and finding the story behind the numbers.Client-focused – You understand that great service is about anticipating needs, not simply responding to requests.A strong communicator – You can explain complex information clearly to both technical and non-technical audiences.A problem solver – You naturally look for solutions and opportunities for improvement.Confident and collaborative – You’re comfortable working directly with clients, vendors, and internal teams.Curious – You enjoy learning about healthcare, industry trends, technology, and business strategy.Organized – You can manage multiple clients, projects, deadlines, and priorities.Adaptable – You are comfortable learning new technologies and adjusting as business needs evolve.Skills & ExperiencePreferred qualifications include:Advanced Microsoft Excel skills, including formulas, pivot tables, and charts.Experience with Power BI or similar business intelligence/visualization platforms.Experience working with data analytics, financial reporting, or revenue cycle information.Strong presentation and client relationship skills.Ability to analyze trends and translate findings into actionable recommendations.Bachelor’s degree preferred.Healthcare, medical billing, revenue cycle, practice management, or analytics experience is a plus.Professional certifications such as CMPE, CHBME, or CHDA are valued but are not required.A Role With Real Client ImpactAt MBMS, the Client Analytics Manager isn’t simply a reporting role.You’ll have the opportunity to sit at the intersection of data, healthcare, technology, and client strategy.Your insights can help practices understand their financial performance, identify opportunities, address challenges, and make better business decisions.You’ll also collaborate across MBMS teams including Client Services, Operations, Coding, Credentialing, MIPS, and Marketing/Development, giving you exposure to a broad range of healthcare business functions.TravelThis position includes some travel for client meetings, with frequency varying based on client needs. Occasional travel to MBMS offices in Reading, Newark, State College, and Somerset may also be required.Physical RequirementsProlonged periods of sitting and working at a computer.Ability to lift up to 15 pounds occasionally.Why This Role?Analytics + Healthcare + Client Strategy + Relationship BuildingIf you enjoy working with data but don’t want to spend your entire day behind a spreadsheet—and you enjoy working with people, solving problems, and making an impact—this could be the role for you.MBMS reserves the right to revise this job description as business needs evolve. This description represents the general responsibilities and requirements of the position and is not intended to be an exhaustive list of all duties.